Global Operational Compliance Manager Remote Any Loc

About [Foundever](https://himalayas.app/companies/foundever)™ ------------------------------------------------------------- [Foundever](https://himalayas.app/companies/foundever)™ is a global leader in the customer experience (CX) industry. With over 170,000 associates worldwide, we support more than 750 leading and digital-first brands. Our CX solutions combine human expertise and technology to deliver seamless, secure, and customer-centric experiences in the moments that matter. About the role -------------- The Global Operational Compliance Manager plays a key role in the global implementation and oversight of [Foundever](https://himalayas.app/companies/foundever)’s Operational Compliance Program. This position ensures that sites and business units comply with [Foundever](https://himalayas.app/companies/foundever) policies, client contractual obligations, and applicable regulatory requirements related to physical, operational, and information compliance. This is a highly visible, client-facing role that works closely with global clients, country leadership, and multiple internal [Foundever](https://himalayas.app/companies/foundever) departments to embed compliance principles, manage risk, and drive continuous improvement across regions and facilities. Primary Job Responsibilities ---------------------------- * Lead global implementation and ongoing execution of the [Foundever](https://himalayas.app/companies/foundever) Global Operational Compliance Program. * Act as a subject matter expert throughout the client lifecycle, providing timely and accurate guidance on compliance-related matters. * Lead and support regional and global client audits, site buildouts, and compliance reviews. * Review client contracts, conduct client risk assessments, and measure compliance with contractual and regulatory obligations. * Review site and client processes to ensure alignment with internal policies, procedures, and applicable local laws and regulations. * Support corporate leadership by providing insight into current compliance issues, trends, and moderately complex analysis impacting global compliance performance. * Conduct monthly compliance reviews with Senior Leadership and Site Directors. * Communicate best practices, internal security policies, regulatory requirements, privacy standards, and contractual obligations to [Foundever](https://himalayas.app/companies/foundever) business units. * Maintain up-to-date client contracts by documenting scope changes and conducting periodic reviews. * Analyze operational compliance needs and provide recommendations to line management and country leadership to support strategic objectives. * Support client on-site audits, including PCI and other regulatory audits, by providing required evidence and documentation. * Identify, document, and communicate compliance gaps, violations, or risks to global leadership and internal stakeholders in a timely and concise manner. * Proactively propose [Foundever](https://himalayas.app/companies/foundever) innovations aligned with evolving client business needs and participate in regular client meetings to review compliance-related aspects. * Communicate company policies effectively to account personnel and demonstrate strong business presence and negotiation skills. Skills, Qualifications and Experience ------------------------------------- **Skills** * **Strong leadership and problem-solving skills** * **Strong analytical and critical-thinking abilities** * **Excellent written and verbal communication skills** * **Presentation, negotiation, and influencing skills** * **Fluent English required** * **Fluent Spanish preferred** ### **Qualifications** * **Minimum 2 years experiene of working in a similar role** * **Minimum 3 years in a call center or CX environment** * **Bachelor’s degree in Business, Industrial Engineering, Administration, or a related field** ### **Skills and Experience required** * **Strong leadership and problem-solving skills** * **Strong analytical and critical-thinking abilities** * **Experience of working in a Global/regional environment is preferred** * **Excellent written and verbal communication skills** * **Presentation, negotiation, and influencing skills** * **Fluent English required** * **Fluent Spanish preferred** ### **Other** * **Global Travel required (Strong client-facing presence)** * **Felxibility to work across different time zones** Originally posted on [Himalayas](https://himalayas.app)