Global Process Lead - Client Offboarding @ing Hubs Ro

​**Discover ING Hubs Romania**  ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of **over 2000 high-performing engineers, risk, and operations professionals.**  We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and **operate from two locations: Bucharest and Cluj-Napoca**.  **Our tech capabilities remain the core of our business**, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.  We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.   For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?   **The Mission** We are looking for a Global Process Lead Offboarding, accountable for the end-to-end performance and transformation of the Global Offboarding Process across Wholesale Banking. Global Process Leads are accountable for optimising and standardising key daily banking domains, including Accounts & Reporting, Cash Management, Payments, Channels, Pricing & Billing, Onboarding, Offboarding, and Audit Letters. They drive end-to-end process performance, automation, and continuous improvement across countries and hubs, while fostering leadership and capability development within the process community. The Global Client Offboarding team is a centralised function responsible for coordination of the end-to-end offboarding process. The team: * Executes CDD status changes in line with offboarding decisions * Coordinate and monitor the E2E process for off-boarding with all stakeholders involved, from the moment the exit decision has been taken until it is properly and fully executed (including collecting evidence that all products/accounts have been properly closed), within the required timelines as outlined in the KYC policy. * Present insight and clarity on the progress that is being made by the team to off-board clients during the end-to-end process. **Your day to day** * Own and drive the design, performance, and continuous improvement of the global end-to-end process, aligned with customer, business, and regulatory requirements; * Steer process performance through data-driven insights and KPI governance; * Accelerate and deliver process improvements across the full value chain; * Lead stakeholder alignment in performance reviews, prioritisation, and implementation of improvements; * Responsible for the development and improvement of the process/WPIs and procedures; * Drive automation and standardisation, including process orchestration (e.g. PEGA); * Provide data-driven support to the Offboarding management team. **What you’ll bring to the team** * Strong process management leader with experience in digital delivery and driving global process transformation; * Proven track record in leading and implementing large-scale change and improving end-to-end processes; * Strong ability to balance regulatory, operational, and client experience requirements; * Self-starter and team player, able to take ownership and empower others to deliver; * Experience in compliance and regulatory domains, with the ability to drive change in a complex stakeholder environment; * International experience in complex organisations, with a strong understanding of ING’s processes, risks, and controls; * Strong analytical, influencing, and learning capabilities; * Resilient and confident, able to perform effectively under pressure and adapt to change; * Strong stakeholder management skills, with the ability to drive alignment and secure buy-in across WB functions; * Trusted sparring partner who communicates openly, provides, and acts on constructive feedback; * Proven ability to influence senior stakeholders without direct authority; * Education: Bachelor’s degree or Master’s degree. _If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the **privacy notices** on our_ [_website_](https://inghubsromania.com/home) _(make sure to scroll until you reach the Data Protection section/ Candidates tab)._