Guest Experience Manager the Westin Monache

Year Round **LIVE THE DREAM. Work here. Play here.** ========================================= The mountains are calling. _**NOTE:** This position is located in Mammoth Lakes, California._ Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including **free** access to all other Alterra resorts? Grin inducing, isn’t it?  More about the benefits and perks of your adventure here: * Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts * Discounts on ski/snowboarding lessons * Friends and Family vouchers * Retail & Food discount * Equipment Rental discount * 401k with company match * Healthcare * Dental * Vision * PTO for benefit eligible employees * Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide _\*Offers of employment may be contingent upon successful completion of a background investigation._ **A little about this position:** * Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities. * Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction. * Performs duties of the Front Office Manager in their absence. **Requirements:** * Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting. * Minimum of two years' guest service or hospitality experience. * Marriott/Westin experience beneficial. * Strong interpersonal and problem-solving skills. * Minimum of 6 months to 1-year management experience. * Strong working knowledge of business software emphasis on MS Excel, Word, Power Point. * Professional demeanor, attitude and appearance. * Strong work ethic. * Ability to effectively communicate with guests, employees and management. * Ability to perform under pressure and with deadlines in a high-volume setting. * Flexibility in scheduling based on guest demand and occupancy changes. * Candidates should enjoy public interaction and display a positive attitude with a willingness to serve. Pay: $70,304.00 - $73,732.50 per year