Guest Relations - Marketing Support Specialist Bilingual Japanese

Hourly Rate: $21.00 **PAY:** $21.00 /hourly + Group Commission<- Apply today to learn more! **SCHEDULE:** Full-time | 5 days per week with typically set days off | Typical Shifts: 8:00 AM–4:30 PM or 8:30 AM–5:00 PM | flexibility to work weekends and holidays. **_\*Subject to business needs_** Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package. **What's in it for you?** * Hotel and resort discounts * Immediate 401(k) Company match up to 6% * Growth and development opportunities * Positive work environment **What will you do?** * Conduct pre-arrival calls to guests coming on a promotional package. * Engage with guests and provide elevated customer service by phone. * Effectively communicate the benefits of the guest's vacation package and confirm details. * Provide the highest level of service to suggest local attractions and restaurant recommendations . * Provide effective problem resolution techniques if applicable . **What are the requirements?** * Enjoy talking with guests by phone * Excellent written and verbal communication skills * Local area knowledge * Computer skills * Flexible schedule, including the ability to work weekends and holidays * **Bi-lingual read, write, speak Japanese and English fluently** Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.