Guest Service Agent

**Job Title** Guest Service Agent **Job Description Summary** Cushman & Wakefield is on the lookout for a Guest Services Agent to bring warmth, style, and a little sparkle to our Integrated Workplace Solutions team. Based at 161 Collins Street, this role sits at the heart of a premium workplace experience. If you come from hospitality, front-of-house, or any environment where exceptional service is a way of life and you’ve got a zest for people, great conversation, and love working in a team you’ll feel right at home here. This is a dynamic, client-facing position perfect for someone who thrives on creating elevated experiences and knows how to bring personality to every interaction. **Job Description** **About the Role** As the first point of contact for residents and visitors, you will deliver outstanding workplace experiences in every interaction. This is more than a reception role - you will be central to ensuring seamless daily operations across workplace services. You’ll work closely with the National Workplace & Operations Manager and collaborate with facilities, building management, and service vendors to ensure a smooth and professional environment. **Key Responsibilities** * Front-of-house reception and VIP visitor management * Access pass and contractor coordination * Meeting room and event bookings, including catering coordination * Mail and courier management * Locker and carpark allocation management * Reactive maintenance coordination via internal systems * Weekly OH&S tenancy floor inspections and reporting **About You** * You’ll thrive in this role if you have: * Strong reception, hospitality or customer service experience * Professional communication skills (written & verbal) * Excellent organization and time management * A proactive, solutions-focused mindset * Ability to multitask in a fast-paced corporate environment * High attention to detail * Certificate III in Hospitality (preferred but not essential). **Why Join Cushman & Wakefield?** At Cushman & Wakefield, we put our people and our clients at the centre of what’s next in real estate. You’ll benefit from: * A premium CBD workplace location * Exposure to a global real estate brand * A collaborative and supportive team culture * Career growth within Integrated Workplace Solutions * Ongoing learning and development opportunities If you take pride in delivering exceptional service and want to be part of a high-performing corporate environment, we would love to hear from you. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield”