Guest Services Ambassador Cleveland Browns

**THE PROJECT** “We Unite fans by Always Delivering Best-In-Class Experiences.” The Huntington Bank Field Guest Services Team is seeking enthusiastic individuals for part-time and seasonal Event Team Member positions. Our Guest Services Ambassadors (GSAs) are essential in creating best-in-class guest experiences—from the moment fans arrive to the moment they depart. We are looking for friendly, outgoing, and self-motivated individuals who are passionate about delivering exceptional customer service and creating memorable moments for every guest. **_If you’re ready to be part of an unforgettable event-day experience, apply today and join the excitement at Huntington Bank Field!_** **ESSENTIAL FUNCTIONS** * Greeting and welcome guests as they enter Huntington Bank Field. * Provide excellent customer service to enhance the fan experience. * Proactively assist guests with any questions or concerns they may have. * Understand and enforce all Huntington Bank Field policies and procedures. * Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms. * Must be attentive to guests' needs, have full knowledge of all policies, services, and facility locations. * Report all incidents to Team Leaders. * Thank guests for attending as they leave. **QUALIFICATIONS** * Excellent interpersonal and communication skills with a guest-first mindset * Ability to consistently present in a friendly, approachable and professional manor including a well-groomed appearance. * Physically able to stand for extended periods and navigate stairs throughout the venue * Comfortable working in all weather conditions including outdoors * Reliable transportation to and from Huntington Bank Field * Availability to work evenings, weekends, holidays, all full stadium events that include concerts, major special events and all Cleveland Browns home games * Ability to successfully pass a criminal background check and drug screening * Must be at least 18 years of age **PERKS** * 40% discount at the Browns Pro Shop within Huntington Bank Field (non-event days only) * Preferred consideration for future employment opportunities within the Cleveland Browns organization * Free Event Day parking as well as free major event day meals are provided * Performance based incentive programs **COMPENSATION** Positions start at $16 per hour and vary throughout each event. Which range from Ushers, Premium Space Greeters, Elevator Operators and many more. ### \* _A GSA may be assigned or reassigned to any post based on the needs of the event and will execute all posts assigned by leadership._ **LOCATION** **Huntington Bank Field - Cleveland Browns**