Guest Services Assistant - Japanese Speaking

Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification. **JOB SPECIFIC TASKS** * Support a team to make sure the arrival date & preview date are the same with the company system * Make a Pre-Arrival call or email to confirm the arrival date & preview date * always coordinate with the activation team for any changes in arrival, preview, or room upgrade. * update the information to GRA/gallery regarding meet & greet on check-in process * provide passport form to guest on check-in process or preview time * welcoming guests on arrival & requalified to ensure all data valid * make friendly reminder call to make sure the preview on time * provide information area & facilities, make sure guest on satisfaction. * anticipate guest needs & build rapport with guest * address guest complaints & escalate to the manager when needed. * Ensure Compliance with health & quality standards CANDIDATE PROFILE * Minimum of one (1) year of experience in administration, data entry, or a related field. * Proficiency in English (additional language required for certain positions) * Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word * Ability to work under pressure, manage multiple priorities, and be a self-starter. * Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization. * Excellent organizational and attention to detail skills. **COMPETENCIES** - Fundamental competencies required for accomplishing basic work activities **Analytical Skills** * Learning Administration * Organization **Personal Attributes** * Integrity * Positive Demeanor * Dependability * Stress Tolerance * Adaptability/Flexibility * Presentation **Communications** * Listening * Communication * English Language Proficiency * Applied Reading **Interpersonal Skills** * Diversity Relations * Teamwork * Interpersonal Skills Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.