Guest Services Coordinator

**SALARY** $48,671.20 - $60,839.00 **JOB SUMMARY** Under general supervision directs and coordinates all customer service-related activities in the facility. Hires, trains, supervises, and evaluates all customer service representatives and reservation clerks in the facility. **ESSENTIAL JOB FUNCTIONS:** * Select, hire, train, and evaluate staff that provide customer service to the public. * Oversee the management of rentals and reservations including working with customers. * Provide customer service by registering citizens for activities and receiving money and responding to customer inquiries. * Develop and implement a training and onboarding program for all CSRs and Reservation Clerks in the department. * Use and train on the current reservation software utilized in the department. **OTHER JOB FUNCTIONS:** * Prepare general reports on various program components and customer requests for information. * Work with various organizations, individuals, and other departments to accommodate needs for facility access, program information or facility rental. * Perform facility maintenance such as cleaning up spills and cleaning restrooms and weight room. * Assist with scholarship programs and insurance partners’ memberships. * Operate a multi-line telephone system and take messages for appropriate staff. * Operate as a member of the facility management team. **MINIMUM QUALIFICATIONS:** Knowledge, Skills and Abilities Required: * Knowledge of modern office methods, practices, and equipment. * Knowledge of facility management to ensure a safe and productive experience for users and customers. * Skill in operating a multi-line telephone. * Knowledge of computer skills to register customers, authorize refunds and account for site revenues. * Knowledge of appropriate interpersonal skills with the public and city staff to maintain positive relations. * Knowledge of maintaining a clean and safe work site. * Knowledge of operating a motorized vehicle as an essential function of the position (Safety Sensitive Position). Qualifying Education and Experience: * Bachelor’s degree in hospitality, recreation management, marketing, or related field. * Two years related experience or any combination of the two. **PREFERRED QUALIFICATIONS:** Knowledge, Skills and Abilities Required: * Supervisory experience. * Previous experience in scheduling software. * Previous experience in reservation software. **PRE-EMPLOYMENT SCREENING:** * Criminal background check * Drug/alcohol testing * Physical/Human Performance Evaluation * Motor vehicle review (MVR) City of Arlington is an Equal Opportunity Employer.