Head of Credit Management

**Operational leadership for Credit Management** **delivery** * Ensure stable, efficient and high‑quality execution of Ensure stable, efficient and high‑quality execution of credit limit calculation, credit limit maintenance, credit monitoring, ad-hoc credit limit adjustments, prepayment management, and order release activities across all OS&S operations within the service scope. * Ensure consistent execution of credit assessment, credit limit review, approval workflows, blocked order management, and customer account unblocking activities across regions. * Translate process requirements, SLAs and KPIs into clear operational targets and team objectives. * Manage capacity, workload allocation and prioritization across the operational teams. * Oversee credit risk management performance and manage escalations related to credit limit breaches, overdue payments, and blocked orders. * Coordinate cross-functional (e.g., Finance, Sales, and Customer Service) and cross-service line collaboration (e.g., Book-2-Close, esp. Treasury) for credit decision-making and credit risk mitigation. **Implementation of process design and standards** * Ensure the implementation of the process design, procedures and controls defined by the Global Process Owner and Order-2-Cash Service line process management in the operational line. * Ensure adherence to global standards, work instructions and control frameworks in day‑to‑day execution. * Drive adherence to compliance standards including credit risk policies, financial control requirements, and internal audit standards. **Performance, quality and continuous improvement** * Monitor operational KPIs, SLAs and control indicators; initiate corrective and preventive actions where required. * Provide structured feedback to process management on feasibility, pain points and improvement opportunities observed in operations. * Support the implementation of new or changed process designs, systems and tools into the operational line working closely with the OS&S Transform layer. **Team leadership and people development** * Lead and develop a team of Order-2-Cash professionals. * Actively contribute to and foster Omya's culture and values among team members. * Ensure training and professional advancement opportunities for their team, e.g. certifications, knowledge enhancement programs. * Ensure training and professional advancement opportunities for the team, e.g., certifications in credit risk management, ERP credit module training, and process excellence programs. * Promote knowledge sharing and continuous learning in credit assessment and customer credit risk management. **Stakeholder management and communication** * Collaborate closely with the Global Head of Order-2-Cash, Global Process Owner, Head of Process Management Order-2-Cash, and process management teams to ensure alignment between operational delivery and process strategy. * Engage with relevant adjacent key stakeholders across, e.g. Finance, Supply Chain, HR, Sales and other OS&S service lines to ensure coordinated service delivery. * Manage relationships with external credit assessment service providers and system vendors. **JOB REQUIREMENTS** **Education** * University degree in Finance, Accounting, Business Administration, Economics, or related field. * Additional studies or certifications in Credit Risk Management, Financial Risk, or related areas are a plus. **Experience** * Minimum 8–10 years of relevant working experience in an operational or function‑related position. * Significant experience in leading teams and managing complex, multi‑location operational environments. * Proven experience with credit limit calculation methodology and credit monitoring. **Knowledge and skills** * Strong track record in operational service delivery and performance management. * Proficiency in relevant Credit Management systems (e.g., Salesforce, SAP). * Strong analytical, problem‑solving and decision‑making capabilities. * Strong leadership, stakeholder management and communication skills across functions and geographies. * In-depth knowledge of credit risk policies, financial compliance, and credit control principles. **Other requirements** * Excellent command of both oral and written English * Willingness to travel depending on organizational setup * Ability to work effectively in a multicultural and cross-functional environment **POSITION SCOPE** **Reporting Line(s)** Solid line(s) to: Global Head of Order-2-Cash Dotted line(s) to: n/a Number of direct reports: 14 Number of dotted line reports: n/a **Performance Measures** Performance measures will be defined on team specific service obligations. **Working Relationships** Internal contacts Global Head of Order-2-Cash Global Process Owner Order-2-Cash Head of Process Management Order-2-Cash Process management teams Global Head of Book-2-Close Group Treasury (OAG) and OS&S Treasury Group Finance (OAG) OS&S Transform layer External contacts Vendors of credit management and risk management tools and systems External credit rating agencies and auditors End customers