Head of Pd Academy

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. **Head of PD Academy** **Purpose of Role** Lead the transformation of PD Academy into a modern capability and enablement function that accelerates bancassurance growth through stronger banker confidence, proposition deployment, onboarding excellence, manager effectiveness, and field activation. The role is responsible for ensuring capability-building investments translate into measurable business outcomes including activation, productivity, customer experience, compliance, and sustainable sales growth. The Head of PD Academy will evolve the function from a traditional learning organization into a modern commercial enablement engine that supports faster execution, stronger field capability, higher productivity, improved customer outcomes, and sustainable growth in an increasingly competitive and regulated bancassurance environment. A key mandate of the role is to reshape the Academy operating model to ensure capability investments remain fit-for-purpose, commercially relevant, scalable, and cost-effective, while improving organizational efficiency, eliminating structural duplication, and ensuring the function remains appropriately sized for the future needs of the business. **Key Responsibilities** **1\. Capability & Enablement Strategy** * Develop and execute the overall capability and enablement strategy for Partnership Distribution. * Ensure capability initiatives are aligned to business priorities, partner strategies, regulatory requirements, and customer outcomes. * Continuously evolve the Academy operating model to meet future bancassurance needs. * Build capability roadmaps that support sustainable growth across lending, protection, wealth, and emerging partnership propositions. **2\. Proposition Deployment & Commercial Enablement** * Translate products, propositions, and strategic initiatives into practical field execution. * Develop banker value propositions, sales playbooks, customer conversation frameworks, and deployment toolkits. * Accelerate speed-to-market for new propositions and campaigns. * Drive banker confidence, customer conversation quality, and adoption of new business initiatives. * Ensure capability interventions support rapid commercialization of strategic priorities. **3\. Field Activation & Manager Effectiveness** * Design interventions that improve banker activation, productivity, conversion, and persistency. * Establish manager-led coaching and reinforcement frameworks. * Partner with Sales Leadership to drive field effectiveness and behavior change. * Improve onboarding effectiveness and reduce time-to-first-sale. * Strengthen leadership accountability for capability and performance outcomes. **4\. Capability Analytics & Effectiveness** * Establish robust measurement frameworks to assess capability impact. * Monitor activation, productivity, onboarding effectiveness, proposition adoption, and sales outcomes. * Use data and insights to continuously improve interventions and resource allocation. * Develop capability investment ROI measurement and reporting. **5\. Organization Transformation & Governance** * Lead the evolution of PD Academy from a traditional training organization into a modern commercial enablement function. * Review Academy resources, activities, and operating model to ensure investment is aligned to business priorities. * Simplify processes, eliminate duplication, and improve organizational productivity. * Reallocate resources toward higher-value activities such as proposition deployment, field activation, manager enablement, analytics, and digital capability. * Build a lean, high-impact organization focused on measurable business outcomes. * Ensure licensing, certification, and regulatory capability requirements are effectively managed. * Maintain strong governance and audit readiness across capability programs. **Success Measures** **Commercial Outcomes** * Banker activation * Productivity per banker * Proposition adoption * Time-to-first-sale **Capability Outcomes** * Onboarding effectiveness * Manager coaching effectiveness * Capability intervention ROI **Organizational Outcomes** * Cost efficiency * Operating model simplification * Capability investment ROI * Digital adoption **Ideal Profile** * Strong bancassurance and distribution experience. * Demonstrated ability to improve sales capability and business performance. * Experience leading transformation, restructuring, or operating model redesign. * Strong commercial orientation and understanding of banker behavior. * Experience translating strategy and propositions into field execution. * Comfortable simplifying legacy structures and challenging traditional approaches. * Data-driven, pragmatic, and execution-focused. * Strong stakeholder management and influencing capability. **Critical Success Factors** The successful candidate will think beyond traditional training delivery and demonstrate the ability to build a modern capability and enablement function focused on: * Banker confidence * Proposition deployment * Manager effectiveness * Onboarding acceleration * Field activation * Commercial outcomes * Organizational efficiency * Analytics-driven decision making while maintaining strong governance, regulatory discipline, and customer-centric sales practices. **Prudential is an equal opportunity employer.** We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.