Head of Service Taiwan

**Job Description** ------------------- A Typical Day * Lead Field Services, Contact Centers, Spares, Service Engineering and aftermarket business development * Own POM P&L in the cluster and develop and implement POM product portfolio. * Secure a tight warranty cost control and support quality development. * Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. * Implement/review/enhance field service and contact center operations according to the sector business model strategy. * Drive and deliver operational KPIs In this role, you will be dealing with Electrolux’s Internal & External customers. You should be confident in dealing with leaders both from a country level and region level perspective.