Head of Vip

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to: • Develop long-term VIP strategy, key performance KPIs and ensure proper strategy execution; • Analyze player data and behavior to identify opportunities for revenue growth, upselling, cross-selling, and improving player retention and engagement through targeted marketing campaigns and VIP offers; • Develop VIP acquisition strategy (including online and offline), generate and execute initiatives for VIP base growth; • Develop a system of strong relationships with VIP players, acting as their main point of contact, understanding their preferences, resolving issues, and providing personalized assistance to ensure customer satisfaction and loyalty; • Lead and inspire a team of VIP Account Managers, VIP Customer Support team, VIP Hospitality Team, providing guidance, training, and mentorship to ensure excellent customer service and achievement of departmental goals; • Collaborate with cross-functional teams to align VIP initiatives with marketing and CRM strategies, product enhancements, operational improvements, and regulatory compliance; • Prepare and manage the departmental budget, monitor expenses, and optimize resource allocation; • Provide regular reports on VIP performance, revenue generated, player feedback, and key metrics to support data-driven decision-making; • Communicate regularly with senior management to provide updates, reports, and insights on the VIP program's performance; • Stay up-to-date with industry trends, competitor activities, and market dynamics to identify emerging opportunities, best practices, and potential risks that may impact the VIP stream. Experience you’ll need to bring: • Experience in a VIP management role, preferably in the iGaming industry; • Strong understanding of online gaming, casino products, and the overall iGaming ecosystem; • Proven track record in managing and growing VIP programs, enhancing player experiences, and driving revenue; • Analytical mindset with a strong grasp of data analysis and reporting tools to derive actionable insights; • Familiarity with responsible gaming practices and regulatory compliance in the iGaming industry; • English level - at least Upper-Intermediate; • Spanish - will be a plus. It's a perfect match if you have those personal features: • Outstanding interpersonal and communication skills, both written and verbal; • Excellent leadership skills with the ability to motivate and manage a diverse team; • Proactive and solution-oriented mindset. Our clients offer competitive benefits to support your professional and personal growth, including: • Health & Wellness Focus; • Global Medical Coverage; • Growth Opportunities; • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); • Performance-Driven Rewards; • Dynamic Work Environment. Apply, and let your growth journey begin.