Head Usher

**ESSENTIAL DUTIES AND RESPONSIBILITIES** ·         Enthusiastically greet guests and provide event information. ·         Maintain sufficient supervision over the Ushers and Ticket takers performing their assigned responsibilities. ·         Assure that Ushers and Ticket Takers are following the policies and practices of the venues. ·         Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket. ·         Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed. ·         Proactively approach guests that may have questions, difficulty, or a complaint. ·         Creatively resolve complaints and/or problems. ·         Identify and respond to emergencies. ·         Remain calm and direct guests to the designated area of safety in the event of an emergency. ·         Adhere to the dress code and present yourself in a profession, friendly, and approachable manner. ·         All other duties and responsibilities as assigned. **SKILLS AND ABILITIES** * Must have great customer service skills, a positive attitude, and a willingness to learn and work in a team atmosphere. * Ability to take direction well and work well with others. * Must be able to be on time for your shift and maintain reliable attendance. * Must be able to work a flexible schedule that can include days, nights, weekends, and holidays. * **Work hours are event based and non-guaranteed.** **WORKING CONDITIONS** * Tasks are performed with moderate supervision. * Walking & standing occurs 95% of the time (6-8 hours per shift). * Employees may be assigned to work positions located outside. * Employees may be scheduled to work until 12:00am or later. * Ability to work in a loud, fast-paced environment. * Employee should use precautions & follow safety guidelines.