Healthcare Virtual Assistant Athena Emr Experience

**Overview **Snapscale is seeking a highly skilled **Healthcare Virtual Assistant** to support day-to-day U.S. clinic operations in a **remote setup** and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically **Athena EMR**, and the ability to manage multiple clinical and administrative tasks efficiently while working remotely. **Key Responsibilities ** * Verify patient benefits and insurance coverage accurately and efficiently * Reactivate past patients and maintain engagement through consistent follow-ups * Handle inbound calls and assist patients with inquiries professionally and empathetically * Conduct appointment confirmations, reminders, and outbound follow-ups * Schedule and reschedule patient appointments using Athena EMR * Maintain and update patient records in Athena EMR (required) * Perform medical chart scrubbing to ensure accuracy and completeness of patient data * Process and manage prior authorizations following payer and clinic guidelines * Handle prescription refills in accordance with clinic protocols * Audit laboratory results and follow up on missing or pending reports * Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools * Minimum 6 months to 1 year of hands-on experience with Athena EMR (required) * Experience working with US based clinics and/or health insurance providers * Experience in insurance verification, patient coordination, and inbound call handling * Experience in medical chart scrubbing and prior authorization processing * Experience in refill processing, lab result auditing, and follow-up coordination * Medical billing and coding experience is an advantage * Strong written and verbal English communication skills * Highly organized, detail-oriented, and self-motivated for remote work * Must have a stable internet connection and a dedicated quiet home workspace Please mention the word \*\*ADMIRABLY\*\* and tag RMTA2LjIxOS4xNjcuMTU4 when applying to show you read the job post completely (#RMTA2LjIxOS4xNjcuMTU4). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.