Hotline Screener 6 Positions

**Initial Posting Date:** 07/21/2026 **Application Deadline:** 08/02/2026 **Agency:** Department of Human Services **Salary Range:** 4954.00-7592.00 **Position Type:** Employee **Position Title:** Hotline Screener (Social Service Specialist 1) 6 Positions **Job Description:** **The** [**Oregon Department of Human Services**](https://www.oregon.gov/odhs/about/pages/default.aspx) **is proud to be an Equal Opportunity Employer.** We are guided by our [Equity North Star](https://www.oregon.gov/odhs/equity/Pages/equity-north-star.aspx) and our vision for a positive [RiSE organizational culture](https://www.oregon.gov/odhs/about/Pages/rise.aspx) that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. **Are you fluent in English and Spanish?** **Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.** **We are hiring for six (6) positions.** **These positions are primarily remote**. Please see please see **“Working Conditions”** section for more information. **Opportunity awaits!** Help create safer futures for Oregon’s children. Bring your compassion and critical-thinking skills to ODHS as a **Hotline Screener (Social Service Specialist 1)**. **Summary of Duties** As a **Hotline Screener**, you will: * Serve as the first point of contact in our work to keep children safe. * Provide thoughtful, empathetic support to reporters and make decisions that prioritize the safety and well-being of children. * Talk with reporters to collect detailed, relevant information about the child, the alleged abuse or neglect, and the family’s circumstances. * Gather and assess information from reports about child safety concerns, then choose the appropriate next action. (ORCAH often receives more than 600 calls within a 24-hour period). * Assess whether the family may benefit from services such as protective support, family support, or community programs. * Create accurate written reports that include both the information collected and your rationale for each decision. * Follow Oregon statutes, administrative rules, and ODHS procedures to determine if a report meets the criteria for further review. **Minimum Qualifications** * A bachelor’s degree in human services or a field related to human service. **Or** * A bachelor’s degree unrelated to Human Services **and** either: * One year of Human Services related experience. **Or** * Completion of coursework equivalent to certification consistent with Oregon Caseworker Competency, or * An associate degree **and** either: * Two years of Human Services related experience. **Or** * One year of Human Services related experience and related training, coursework, or certification consistent with Oregon Caseworker Competency. Pursuant to [ORS 419B.021,](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Foregon.public.law%2Fstatutes%2Fors_419b.021&data=05%7C02%7CNadja.Rue2%40odhs.oregon.gov%7Cd6b6e376fc8c4f29334408dd75fbda61%7C658e63e88d39499c8f4813adc9452f4c%7C0%7C0%7C638796446760084823%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8zwD2HrSlLEM30zQtUG15xLlIQRJBfg9Vk2qmBtcOxA%3D&reserved=0) states that any position engaged in child protective investigations and/or custody determinations must meet the educational requirements. Experience alone will not meet the minimum qualifications for those positions. **\*Degree must be completed, not in progress.** **Essential Attributes** We are looking for candidates with: * Experience conducting interviews to gather information that informs critical analysis and decision-making. * Experience using critical thinking to assess complex situations under pressure and make appropriate decisions. * Experience using behavior management or conflict resolution techniques to de-escalate situations. * Experience providing equitable service to diverse communities and people. * Experience reading or writing reports that include conclusions and recommended actions. * Experience applying and explaining rules, policies and procedures. * Experience using technology and digital tools to complete tasks accurately and within required timelines. **Working Conditions** * You will hear sensitive, sometimes distressing information from callers who may be experiencing crisis. A trauma‑informed, supportive response is essential in this role. * These are hybrid positions: * **Training** will last **3 months** and will be **conducted in the Portland office.** * **After** **training** is completed, your work will be **primarily remote.** * You will be **required** to come into the office for ongoing training and meetings that will be held **in office as needed**. * The work of these positions is performed during various shifts that may include: * A traditional work week * Swing shift * Evenings * Weekends **Because of the differing shifts, your work schedule will be determined upon hire.** * Working hours may fluctuate based on service needs. * Occasionally compensated overtime may be required. **Attention all candidates!** ----------------------------- **Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.** Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. * **Your application materials are used to determine your starting salary range.** Please ensure that all education and experience you would like considered are included in your application materials. **Note:** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once. * **The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. * **Artificial Intelligence (AI) Usage:** The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. **Background Checks and Requirements** * If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. [Additional background check information.](https://www.oregon.gov/odhs/background-checks/Pages/faq.aspx) * The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. * Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check. **Benefits** * [ODHS Employee Resource Group](https://www.oregon.gov/odhs/about/pages/workforce-diversity.aspx) communities that promote shared learning. * Cost of Living Adjustments. * Annual salary increases (until you reach the top of the listed salary range). * Amazing [benefits package](https://www.oregon.gov/jobs/Pages/Benefits.aspx). * Possible eligibility for the [Public Service Loan Forgiveness Program](https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service). **Employment Preference** **Veterans’ and Oregon National Guard preference:** * Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit [Veterans Resources.](https://www.oregon.gov/jobs/Pages/Veterans.aspx) **General Information** * These (6) positions are permanent, full-time positions and are represented by the Service Employees International Union (SEIU).  * This recruitment may be used to fill future vacancies in the same classification. **Contact Information** Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions. Please include the job requisition number: **REQ-203819**. * **Recruiter:** Amanda Alvarado. * **Email:** [email protected] * **Phone (call or text):** 541-709-8695.