Housing Officer

**Salary:** £32,000.00 - £40,000.00 Per year ‌ We're excited to be recruiting for a new **Housing Officer** role to join our existing team of Housing, ASB and Scheme officers.  Based from our **Greenham Office 1 day a week, with travel across local areas.**  You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. **The Role:** As a **Housing Officer**, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. **What you'll be doing:** * Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality * Acting as a trusted point of contact for customers * Building relationships with local authorities, community groups, and partner agencies * Using data insights to improve services and ensure compliance with legislation and regulations * Supporting neighbourhood improvements and shaping services based on the voice of our customers * Maintaining accurate customer records and ensuring data is used responsibly * Promoting SNG's values and culture of collaboration, safety, and inclusion **What we're looking for:** * Experience delivering tenancy, lease, or neighbourhood management services * Strong communication and relationship-building skills, with the ability to influence and resolve complex issues * A collaborative approach, working across teams and with external stakeholders * Good knowledge of landlord services and the ability to apply this in practice * A customer-first mindset, with a track record of achieving positive outcomes * Confidence using digital tools to support service delivery * A full driving licence and access to your own vehicle [**Job Description**](http://assets-eu-01.kc-usercontent.com/eccf4628-d569-0193-e5b8-bbb9e5c64cd9/2a92c5cd-bbb7-4cf2-afa4-359bea671a2c/Locality%20Officer%204862.pdf) **We have some great benefits at SNG, including:** * 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) * Chance to buy or sell holiday as part of our flexible benefits package * 3 additional wellbeing days and 2 paid volunteering days * Generous matched pension scheme up to 12% and Life cover at 4x salary * Enhanced maternity/paternity/adoption pay  * Options for private medical insurance, dental insurance and critical illness cover * Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Please note a Basic DBS check will be undertaken for the successful candidate.