HR Partner Customer Care - Spanish Speaker

**Role summary:** The HR Partner Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit. Hybrid role: 2 days in office/3 days remote (work from home) **Your role:** * Respond to customer requests and provide guidance to associates and managers * Consistently execute HR processes, using case management, chat and telephony * Provide guidance to associates and managers on self-service transactions and navigating the HR portal * Research solutions to HR customer inquiries and escalate as needed * Understand and be able to communicate HR policies, processes, and procedures * Adhering to Flowserve’s safety, integrity and code of conduct policies * Other duties as required and assigned by manager **Your profile:** * Bachelor’s degree in business/HR * Ideally one year of experience in HR or customer service * Proficiency in **English** and **Spanish** is a must * Exceptional customer service, emotional intelligence and empathy * Excellent probing abilities, to identify true need from customer * Resourcefulness and ability to find answers quickly * Thorough with responses to inquiries and issues * Adaptable to different customer types and situations * Technologically savvy to improve and automate activities * Confidentiality and discretion for managing sensitive information * Executive presence and ability to deliver high touch support **Preferred:** * Studies in Human Resources * Relevant experience * Prior experience in an HR Operations Environment * Working knowledge of Workday and/or Neocase **What we can offer you:** * Friendly multicultural environment and team events * Life, accident and health insurance * Cafeteria Package * Career development and training opportunity * There is an opportunity for home office