HR Specialist- Benefits

******Job Description Summary****** =================================== The Benefits Specialist will serve as a key member of the People Operations Shared Services CoE, providing Tier 2 benefits administration support -. The incumbent will work closely with the People Operations team, Total Rewards, external benefits vendors, and the Tier 1 support provider to ensure seamless, accurate, and compliant administration of employee benefits. **Job Description** =================== **Key Responsibilities:** **1\. Workday Benefits Administration (Tier 2 Support)** * Administer employee benefits within **Workday HCM**, including processing of: * **Life Events** (e.g., marriage, new dependents, divorce) * **Open Enrolment** cycles * **Data corrections** and retroactive adjustments * **Lifestyle Reimbursement** Requests * Make employee-level data adjustments within Workday across HCM, Compensation, and Benefits modules in response to government regulation changes or benefit plan modifications * Execute **mass uploads** for onboarding of interns and apprentices (benefit data only) * Maintain data integrity and accuracy across all benefits-related records in Workday **2\. Passive Events Administration** * Monitor and administer **dependent eligibility events**  * Review and verify proof of full-time education documentation submitted by employees * Confirm continued eligibility with benefits vendors and amend coverage records in Workday accordingly **3\. Lifestyle Reimbursement Processing** * Process lifecycle reimbursement requests triggered via the **Workday inbox notification workflow** * Review and approve employee-submitted receipts in Workday * Input approved one-time payments directly into Workday in line with policy and internal controls * Ensure all reimbursement controls are executed accurately and in compliance with GE Vernova policy **4\. Vendor & Carrier Liaison** * Act as the Tier 2 point of contact for **benefits carriers and vendors** * Transmit benefit and payroll data (reports/files) between Workday and vendors/payroll providers where automated Workday integrations are not yet in place * Upload or share files securely with vendors via **Box** as part of manual interim processes * Escalate and resolve vendor queries in collaboration with the PO team and Alight Strada **5\. Tier 1 Triage & Escalation Support** * Support Tier 1 call center by resolving escalated employee and vendor inquiries that require Tier 2 benefits administration intervention * Provide timely, accurate responses and guidance to ensure first-contact resolution where possible * Log, track, and close service cases efficiently within the case management system **6\. Compliance & Regulatory Support** * Implement all administrative activities to adhere to legislative requirements and GE Vernova internal policy standards **7\. Transition Support** * Support the **manual processing** of vendor files * Contribute to process documentation, knowledge transfer, and stabilization activities as the team transitions from the incumbent resource to the CoE model * Support readiness activities including the setup of automated Workday integrations with benefit vendors **Required Qualifications:**  * This role requires 3+ years of experience in Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).   * Customer-centric mindset with a commitment to employee experience * Collaborative team player with the ability to work across geographies and time zones * Process-oriented with an ability to document and improve workflows with a LEAN mindset * Should be flexible to work to support countries in different time zones **Desired Characteristics:**  * Strong oral and written communication skills. Ability to document, plan, market, and execute programs.   * Strong working knowledge of Workday, Service Cloud, Powerpoint, MS Excel. * Experience in LEAN processes * Benefits knowledge: Familiarity with employee benefits schemes, compliance requirements, and regulatory frameworks ******Additional Information****** ================================== **Relocation Assistance Provided:** Yes