Hub Agent

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. **Main responsibilities**  * To coordinate all Hub Agreement related jobs.   * To ensure that all appointments are handled without delay and assigned to appointed agent.   * To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.    * To actively follow up the relevant local port agents for operational and DA requirements.    * Provide ships agency support and advice to customers, Hub team and Sales.   * To assist and support the WPS network on administrative, technical and commercial issues.   * To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.   * Assist with conceptualising and pricing of Hub Agreements together with Sales.   * To register and maintain agency agreement information into the IT systems available.    * To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled.   * To ensure adherence related to regulatory issues pertaining to Ships Agency.   * To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager, Global Hub Operations Manager, Global Hub Director and Sales.   * To gather information required to help investigation and resolution in Final DA Settlement disputes.   * To follow up complaints/non-compliances through improvement/complaint system in place.   **Accountabilities**  This position will be measured against:   * Response to customer as per agreed targets, especially related to port call follow up and sending Disbursement to customers within agreed timelines.   * Hub agreement profitability   * Vendor Management (Appointment and Settlement of Invoice)  * Target KPI for local agent Disbursement Account   * Work process efficiency   * Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time   #WPS