Hub Manager

**Come transform the future with us!** ====================================== **Core Duties:**   **1\. Safety & Compliance**  * Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.  * Enforce safe working methods and behaviors within the team.  * Conduct safety audits and operations checks.  * Ensure all operations comply with local, state, and federal regulations, as well as company policies.  * Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.  * Respond to emergencies as required.  **2\. Operations Management**  * Supervise day-to-day operations and provide feedback and ways to improve in OPS.  * Implement operational policies and procedures to improve efficiency.  * Monitor and manage the station's budget to ensure financial efficiency and cost-effectiveness.  * Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost).  * Plan and oversee onboarding activities for new employees to ensure a smooth transition.  * Monitor and maintain station facilities and equipment to ensure they are in good working condition.  * Ensure warehouse cleanliness and organization**.**  **3\. Staff Management & Development**  * Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements.  * Provide training and development opportunities for staff to enhance their skills and ensure they are up-to-date with company policies and procedures.  * Mentor and support the team.  * Manage and coordinate station staff and schedules to ensure adequate coverage.  * Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.  **4\. Customer & Stakeholder Relations**  * Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction.  * Work closely with other departments to ensure smooth operations and address any issues that arise.  * Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.  **5\. Inventory & Asset Management**  * Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.  * Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods.  * Conduct regular audits, monitor for theft or fraud, and ensure all undelivered parcels are returned to the station at the end of the day.  * In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager.  **6\. Reporting & Data Management**  * Maintain accurate logs (delivery, incident, inventory) and daily reports.  * Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).  Perform data entry as needed to maintain accurate records**.**  * Evaluate and assess employee performance,  workplace conduct and compliance as required, including discipline where appropriate.  * Cleaning, general housekeeping.   * Other duties as assigned. _Sending packages should be simple. Dragonfly stands for a different way of doing e-commerce delivery in Netherland. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.  At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around the Netherland.   Welcome to Dragonfly._