I2c Dispute Analyst

Work Flexibility: Hybrid Join a high-impact finance team where your expertise directly improves customer experience and financial accuracy. As an I2C Dispute Analyst, you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment.  **What you will do**  * Investigate and resolve customer invoice disputes by collecting, analyzing, and validating relevant data in line with internal procedures  * Engage with customers via phone and email to gather information and clarify dispute details  * Record dispute cases accurately in systems and manage them through to resolution within defined workflows  * Create credit and debit notes in ERP systems to ensure accurate financial records  * Collaborate with internal teams (e.g., collections, customer service, pricing, sales, and master data) to resolve root causes and prevent recurrence  * Identify root causes of disputes and implement corrective actions to reduce recurring issues  * Meet individual and team KPIs such as response time, productivity, and reduction of aged disputes  * Contribute to process improvements, maintain documentation, and support audit requests and reporting activities  **What you will need**  **Required**  * Bachelor’s degree in Business Administration, Finance, Accounting, or related field  * Minimum 2 years of experience in I2C, O2C, Accounts Receivable, or dispute resolution  * Fluent English (written and spoken)  **Preferred**   * Experience with ERP or billing systems (e.g., SAP, Oracle, or similar platforms)  * Advanced proficiency in Microsoft Office tools  * Additional European language  Salary information will be provided during the recruitment process.  Travel Percentage: 10%