Iam Analyst

**JOB DESCRIPTION:** -------------------- **Job Title: IAM Analyst / IdentityIQ Engineer** **Experience:** 2–5 Years **Primary Focus:** System Integrations & Identity Governance **Tools:** SailPoint's Identity Security Cloud platform, ServiceNow, AD, Azure AD **Job Summary** We are seeking an experienced **IAM Analyst / IdentityIQ Engineer** to support and enhance our Identity and Access Management (IAM) platform, with a primary focus on **SailPoint integrations and operations**. The ideal candidate will have hands-on experience with application onboarding, system integrations, access governance processes, reporting, and operational monitoring. This role plays a key part in centralizing access lifecycle management and ensuring compliance through effective governance and reporting. **Key Responsibilities** **IdentityIQ & IAM Operations** * Support and maintain SailPoint integrations with connected and disconnected applications. * Apply strong understanding of IAM domain concepts, including: * Joiner, Mover, Leaver (JML) processes * Role-based access control (RBAC) * Access certifications and compliance * Provisioning and de-provisioning workflows * Assist with onboarding new applications into SailPoint's Identity Security Cloud platform, including access aggregation and entitlement mapping. **System Integrations** * Perform application integration activities with SailPoint's Identity Security Cloud platform, including: * File-based (CSV/flat file) integrations * API- or database-backed integrations (read-only where applicable) * Collaborate with application owners and infrastructure teams to validate access data and integration requirements. * Troubleshoot integration issues and support remediation activities. **Monitoring & Operational Support** * Monitor KPIs and operational tasks within SailPoint's Identity Security Cloud platform to ensure system health and SLA compliance. * Track and address SailPoint's Identity Security Cloud platform task failures, aggregation issues, and provisioning errors. * Provide day-to-day operational support for IAM-related incidents and service requests. **ServiceNow Reporting & Analysis** * Run and maintain monthly reports for: * Aging ServiceNow Change Requests * Aging ServiceNow Incidents and Access Tickets * Analyze trends and escalate risks related to delayed approvals or access remediation. **Testing & Documentation** * Execute and support test cases related to integrations, access changes, and workflow enhancements. * Assist in UAT and regression testing for IAM enhancements. * Create and maintain clear technical and operational documentation, including: * Integration design documents * SOPs and runbooks * Test cases and validation results **Required Skills & Qualifications** * 2–5 years of experience in Identity and Access Management. * Hands-on experience with SailPoint's Identity Security Cloud platform. * Solid understanding of IAM concepts and governance frameworks. * Experience with application integrations (connected and disconnected). * Experience monitoring IAM tasks and operational KPIs. * Familiarity with ServiceNow, including reporting and ticket analysis. * Experience executing test cases and supporting UAT activities. * Strong documentation skills with attention to detail. * Ability to collaborate effectively with cross-functional teams. **Preferred Qualifications** * Experience with Azure AD, Azure PIM, or Access Packages * Exposure to access certifications * Knowledge of compliance-driven IAM environments **Soft Skills** * Strong analytical and troubleshooting skills * Clear written and verbal communication * Ability to manage multiple priorities in a structured manner * Proactive and detail-oriented mindset **The base pay for this position is** N/A In specific locations, the pay range may vary from the range posted. **JOB FAMILY:** --------------- IT Operations **DIVISION:** ------------- BTS Business Technology Services **LOCATION:** ------------- Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37 **ADDITIONAL LOCATIONS:** ------------------------- **WORK SHIFT:** --------------- Standard **TRAVEL:** ----------- Not specified **MEDICAL SURVEILLANCE:** ------------------------- Not Applicable **SIGNIFICANT WORK ACTIVITIES:** -------------------------------- Not Applicable