Idc Business Partner

**Intelcom | Dragonfly**  With more than 100 sorting stations and operations across three continents, **Intelcom | Dragonfly** is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology.**  **Your Role: At the Heart of the Chain** **Responsibilities** -------------------- ### **1\. Strategic Partnership & Business Alignment** * Identify mutually beneficial opportunities that support IDC sustainability, operational excellence, customer experience and Intelcom’s delivery capacity. * Advise regional leadership on IDC partnership trends, risks and opportunities. * Represent IDC perspectives objectively in internal discussions while ensuring alignment with Intelcom’s strategic priorities and operational requirements. ### **2\. Capacity Planning & Partner Development** * Collaborate with Operations and Procurement to assess future delivery requirements, identify capacity gaps and support capacity-planning strategies in assigned markets. * Find new potential IDC’s and guide them through the selection and contracting process and onboarding phase (in collaboration with IDC compliance team) * Provide input into IDC selection, onboarding and development strategies based on operational and customer needs. * Support IDC scalability by identifying performance or capability gaps and recommending tailored development solutions. * Support IDC’s with planning and confirming capacity of adequate vehicles and drivers and ensure IDC’s delivery on committed capacity including ramping up and down. ### **3\. Partner Relationship, Communication & Engagement** * Build and maintain trusted, professional relationships with IDC partners and internal stakeholders. * Maintain rigorous monitoring of IDC KPIs and compliance. * Adequately document their interventions and action plans. * Ensure proactive communication with partners. * Execute IDC performance reviews / QBR’s as per company policy and that follow up actions are realized or escalated as per company policy * Maintain regular and transparent communication with IDCs regarding policies, tools, services, operational expectations and information sessions. * Establish two-way communication by gathering partner feedback and sharing relevant insights with internal stakeholders. * Address partner questions, concerns and grievances constructively, using negotiation, mediation and conflict-resolution skills. * Represent Intelcom’s values and partnership approach consistently across all interactions. ### **4\.** **Field Engageme****nt****, Performance & Operational Insight** * Maintain regular engagement with delivery stations, frontline teams and IDC partners to understand operational realities. * Review relevant performance indicators and field observations to identify risks, recurring issues and improvement opportunities. * Translate field insights into practical recommendations for regional Operations and other internal stakeholders. * Support station teams in identifying opportunities to strengthen collaboration with IDCs. * Work with IDCs and Operations to develop appropriate action plans and monitor agreed follow-up actions. * Challenge IDC’s on quality and capacity gaps and support them in finding relevant solutions; ensure training materials and IDC management tools are available and used * Leverage IDC Business Reviews to formalize improvement and development actions and their successful completion or need for escalation * Strong report-writing skills, with the ability to produce comprehensive analyses, executive summaries, and strategic, solution-focused recommendations. ### **5\. Change Enablement & Adoption** * Support IDCs through policy changes, new technologies, operational initiatives and performance-improvement plans. * Communicate to, and train IDC’s on compensation policies and tools, route productivity and driver compensation models * Ensure that IDCs understand applicable performance KPIs, compensation plans, tools, procedures and operational expectations. * Promote the appropriate adoption and use of Intelcom tools and processes. * Build understanding and commitment by communicating the purpose, expected benefits and impact of changes. * Identify implementation challenges and escalate roadblocks to the appropriate stakeholders. ### **6\. Compliance & Risk Management** * Identify potential contractual, operational and compliance risks affecting IDC partnerships. * Communicate areas of non-compliance clearly and recommend appropriate mitigation or corrective actions. * Follow up with IDCs and internal stakeholders until agreed corrective actions have been completed. * Apply the established escalation process when risks or non-compliance issues are not resolved within the expected timeframe. * Maintain appropriate documentation of significant risks, commitments, escalations and corrective actions.  **Key Competencies** * Business & Operational Acumen * Data-Driven Decision Making * Partnership & Stakeholder Management * Communication, Influence & Conflict Resolution * Change Enablement, Compliance & Professional Judgment * Strong team player with the ability to build collaborative relationships and contribute to a high-performing team environment **Qualifications** **Education** * Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or a related field + 6 years work experience **Experience** * 3 to 5 years experience managing external partners, contractors, franchisees, or vendors. * Strong background in performance management using KPIs and BI dashboards. * Experience in negotiation, conflict resolution, and stakeholder engagement. * Exposure to capacity planning or operational workforce planning. * Entrepreneurship or experience operating a small business (understanding contractor realities). * HR or labor relations exposure (especially contractor models). * Operations leadership in a fast-paced, field-based environment. **Mobility** * Willingness to travel regularly **Why Join Intelcom | Dragonfly?** * Short- and medium-term growth opportunities  * Comprehensive group insurance  * Group RRSP program  * Employee Assistance Program…  This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly**, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.  **The process is simple**: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.  See you soon! _Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs._