Idc Regional Manager

**Intelcom | Dragonfly** With more than 100 sorting stations and operations across three continents, **Intelcom | Dragonfly** is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology.**  **A Strategic Role at the Heart of Logistics** Salary Range . **Responsibilities** **1\. Leadership and Coaching of the IDC Business Partner Team** * Supervise, coach and support IDC BP’s in the day-to-day management of their markets and ensure full delivery of all their key deliverables (see BP job profile). * Ensure rigorous follow-up of deliverables, priorities and KPIs for BP’s and IDC’s in the region. * Maintain overall accountability for IDC capacity, performance and development in their region * Act as the BP for the most critical and large IDC’s in the region * Define individual goals aligned with the department's strategic priorities, ensure alignment with Regional MD on goals and priorities. * Provide ongoing coaching focused on performance, accountability and continuous improvement. * Identify training needs and contribute to the development of the team's skills. * Foster a climate of collaboration, rigor and commitment. **2\. Performance Supervision and Quality Control** * Ensure that the BP’s: * Maintain rigorous monitoring of IDC KPIs and compliance. * Adequately document their interventions and action plans. * Ensure proactive communication with partners. * Execute IDC performance reviews / QBR’s as per company policy and that follow up actions are realized or escalated as per company policy * Review the performance analyses produced by the team before escalation to the MD * Validate the consistency of policy recommendations made to IDCs. * Identify operational deviations or risks and recommend corrective actions. **3\. Strategic support to the Regional MD** * Act as the main point of relay between the MD and the team. * Ensure smooth collaboration between IDC BP’s and Stations / ROM’s * Centralize and structure the needs reported by the BP’s. * Report: * Emerging trends * Capacity issues * Partner Risks * Compliance issues * Organizational Needs * Contribute to the strategic planning of the department. * Participate in inter-departmental meetings when required. **4\. Harmonization of practices and standardization** * Ensure consistent application of processes and policies, following policies set out by Global IDC Compliance team and provide input into improving those processes and policies. * Implement monitoring and optimization tools. * Ensure IDC KPI performance achievement through IDC BP activities towards underperforming IDC’s * Identify opportunities for process improvement. * Support the deployment of new initiatives, technologies or organizational changes. **5\. Escalation, mediation and management of complex situations** * Ensure the IDC BP team is aware of any risk and proactively addresses them before operational impacts are suffered * Intervene in cases requiring a higher level of negotiation or mediation. * Support BP’s in the management of underperforming and/or non-compliant  IDCs. * Ensure a professional and compliant approach to sensitive situations. * Work in collaboration with the relevant departments (Operations, HR, Legal). **6\. Development of expertise and credibility in the field** * Maintain a thorough understanding of operational issues. * Conduct regular station visits and maintain a close working relationship with ROM’s and SM’s. * Act as an internal reference on IDC best practices. * Promote Intelcom's partnership approach and values. **Qualifications** * Bachelor's degree in administration, business relations, management, logistics or related field and a minimum of 8 to 10 years of relevant experience OR Master's or MBA with a minimum of 5 to 7 years of relevant experience * Experience in team management or supervision * Experience in partnership development, account management or operating environment * Knowledge of independent contractor models (strong asset) * Knowledge of small business challenges, strategic planning, and financial analysis to support informed business decisions * Entrepreneurial background (strong asset) * Experience in logistics or operations (asset) * Mobilizing leadership and organizational maturity * Strong analytical and data-driven capabilities (KPI) * Excellent communication and conflict management skills * Ability to navigate a matrix environment * Strategic thinking combined with rigorous execution * Strong relational intelligence **Success Indicators** * Overall performance of the markets under his supervision * Quality and coherence of action plans * Reduction of critical escalations * Link Engagement and Retention * IDC Partner Satisfaction and Strategic Alignment This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly**, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.  We embrace diversity, ensure equity, and foster a true sense of belonging.  _Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs._