Implementation Consultant

As an Implementation Consultant at Sense, you will own the end-to-end onboarding and configuration of the Sense Talent Engagement Platform for new and expanding customers. You will serve as a strategic partner and product expert, guiding clients through the deployment of Sense’s AI-powered solutions; including the AI Chatbot, Automation Workflows, Talent CRM, Messaging, Voice AI, etc. to accelerate hiring, reduce time-to-fill, and deliver exceptional candidate and recruiter experiences. **Responsibilities** -------------------- * Become a deep product expert across the Sense platform, including Automation Workflows, Talent CRM, AI Chatbot, Generative AI, Voice AI, Messaging (SMS, WhatsApp, Mass Texting), Interview Scheduling, Career Sites, Candidate Matching, and Analytics. * Lead end-to-end implementation engagements: scope customer requirements, configure the Sense platform, integrate with ATS/CRM systems, and validate against agreed success criteria. * Build and manage detailed Implementation Launch Plans, aligning customer stakeholders on milestones, timelines, technical dependencies, and go-live readiness. * Configure and optimize AI-driven workflows—including automated candidate outreach sequences, chatbot conversation flows, pre-screening logic, and job matching rules—to meet each customer’s unique hiring needs. * Support integrations between Sense and customer tech stacks using REST APIs, OAuth, SFTP file feeds, and webhooks. * Serve as one of the  primary points of contact during implementation, providing proactive communication on project status, risks, and escalations to both customers and internal stakeholders. * Partner cross-functionally with Sales, Customer Success, Product, and Engineering to resolve technical blockers and advocate for customer-driven product enhancements. * Identify patterns across implementations to contribute to scalable playbooks, best-practice documentation, and onboarding improvements. * Manage multiple concurrent implementations, meeting deadlines independently and communicating proactively on risks and delivery timelines.