Implementation Specialist

**Role Description**​ * Support the pre and post implementation process following all the implementation processes stablished.​ * Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; ​ * Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.​ * Ability to document test scenarios of configuration to support QA. ​ * SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.​ * Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.​ * On occasion train the customer on the newly delivered configuration.​ * Support in cross functional alignment with product and sales, to ensure alignment on roadmap​ * Provide support on customer deliveries and SME products.​ * Support and collaborate on the generation of all the Professional Services documentation **Key Competencies**​ * **4-6 years of experience** in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology ​ * **Technical requirements gathering** or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. ​ * **Excellent customer facing skills**, collaboration and communication.​ * **Strong interpersonal skills**, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.​ * **Meticulous** attention to detail.​ * **Tools and Skills**​ * JIRA/Confluence​ * API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS  etc​ * Excel to Macro level​ * **Relationship with other Solera Departments / Customers**​ * **Product** and **Development**; **Customer** **Support** ​ * On occasion attend meetings with **Sales and Final Customers**