Incident Response Analyst 2

**Key Responsibilities** ------------------------ * Monitor operational alarms and respond to incidents in accordance with defined SOPs, MOPs, and runbooks. * Handle cloud tickets and support routine operational activities with strong attention to SLA compliance and ticket hygiene. * Participate in incident triage, escalation, coordination, and resolution activities. * Support shift handovers and maintain service continuity across operations. * Maintain accurate operational records, reports, and documentation. * Collaborate with internal teams, SREs, vendors, and stakeholders to support smooth daily operations. * Identify process gaps and contribute to continuous improvement initiatives. * Support knowledge base maintenance, operational reviews, and reporting activities. * Serve as a first-level escalation point of contact for operational issues. * Guide major incident handling and support bridge calls when needed. * Oversee workload distribution and operational execution across shifts. * Coach junior team members and provide structured guidance and feedback. * Help drive process standardization, documentation quality, and operational excellence. * Act as backup team lead or operational coordinator when required. **Requirements / Qualifications** --------------------------------- * Bachelor's degree or equivalent practical experience in Computer Science, Information Technology, Engineering, or a related field. * Experience in operations, cloud support, network operations, technical support, or incident management environments. * Familiarity with alarm monitoring, ticketing systems, escalation workflows, and operational support processes. * Experience following or maintaining SOPs, MOPs, runbooks, or other structured operational documentation. * Strong troubleshooting and problem-solving skills, with a structured and detail-oriented working style. * Good communication and coordination skills, with the ability to work effectively across technical and non-technical stakeholders. * Ability to work in a fast-changing environment and manage multiple operational priorities. * Strong ownership, accountability, and execution mindset. ### **Nice-to-have Qualifications** * Exposure to cloud infrastructure operations, service monitoring, or production support environments. * Experience supporting major incident response and stakeholder communications. * Experience maintaining documentation standards and improving operational workflows. * Exposure to automation, scripting, or process optimization initiatives. * Experience supporting reporting, metrics tracking, or service review preparation. * Prior experience working with distributed teams, vendors, or regional support functions. * Cloud related certifications **Salary Range** 45,280.00 - 56,600.00 EUR (Annual) * _Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit._ * _Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors._