Incident Response Analyst I

* **Scope** * Entry-level monitoring; triages basic alerts; supports investigations. * Conducts initial incident investigations, escalates confirmed threats, and updates run books. * Leads incident handling, coordinates cross-functional responses, and performs forensic analysis. * Oversees incident response strategy, threat hunting, red/blue teaming initiatives, and executive-level reporting. * **Essential Duties and Responsibilities:**  * Minimum of 3-5 years' experience in a command center, service center, or similar 24x7 operations center environment. * Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs). * Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies. * Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools. * Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents. * Vendor Management: Experience coordinating with external utility companies, fuel delivery vendors, and specialized equipment technicians under tight SLAs. * **Education and/or Work Experience Requirements:**  * Experience in managing Data center enterprise incidents. (facility, noc, soc etc.) * Associate’s degree in IT, or equivalent experience. 0–2 years in IT or Security Ops. * Bachelor’s degree in Information Systems, or Computer Science. 2–4 years SOC/IR experience. * 3–5 years of experience in incident response in data center environment. * **Knowledge, Skills & Abilities:** * Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence. * Familiarity with log sources (Windows, Linux, firewalls, cloud logs) * Strong analytical, troubleshooting, and decision-making skills under pressure. * Familiarity with regulatory standards (e.g., SOC 2, HIPAA, ISO 27001, NIST). * Excellent written and verbal communication, including technical documentation. * **Competencies:** * Active learner, methodical, eager to follow procedures, dependable. * Analytical, responsive, detail-oriented, collaborative, capable of leading investigations. * Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts. **Salary Range** $59,812.00 - $94,440.00 USD (Salary) * _Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit._ * _Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors._ **Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:** * Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only * Dental provided through UHC * Nationwide Vision provided by UHC * Flexible Spending Account for Health & Dependent Care * Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) * Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera * Corporate Wellness Program provided by Goomi Group * Employee Assistance Program * Wellness Days 401k Plan * Basic and Supplemental Life Insurance * Short Term & Long Term Disability * Critical Illness, Critical Hospital, and Voluntary Accident Insurance * Tuition Reimbursement (available 6 months after start date, capped) * Paid Time Off (accrued and prorated, maximum of 120 hours annually) * Paid Holidays * Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law