Income Officer

**Salary:** £32,000.00 - £38,000.00 Per year ‌ We have an opportunity for an **Income officer** to join our **Customer Accounts team** in **Newbury****.** This is a permanent **part time** role working 30 hours a week with a starting salary of £25,946 - £30,811 (£32,000 - £38,000 full time equivalent). **The role:** As an **Income Officer** you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. **Your responsibilities will include:** * Delivering a comprehensive rent & service charge collection service across the region * Monitoring customer accounts for all tenures * Managing end to end processes * Engaging with external agencies including local authorities when needed * Managing evictions **To be successful in this role you'll need:** * Knowledge and experience of either social housing, home ownership or the private rented sector * A working knowledge of welfare benefits * Excellent customer service skills * Experience in income management or debt recovery/collection is advantageous, but not essential * To be a self-starter with a proactive approach and possess the ability to work without close supervision * To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. _As you'll need to travel in this role, having a car and full driving licence is essential._  Apply today to be considered! [Job Description](http://assets-eu-01.kc-usercontent.com/eccf4628-d569-0193-e5b8-bbb9e5c64cd9/c8124f7d-12a9-4b5d-ba24-79c0c0ee0c93/Customer%20Accounts%20Officer%20%204695.pdf) **We have some great benefits at SNG, including:** * 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) * Chance to buy or sell holiday as part of our flexible benefits package * 3 additional wellbeing days and 2 paid volunteering days * Generous matched pension scheme up to 12% and Life cover at 4x salary * Enhanced maternity/paternity/adoption pay  * Options for private medical insurance, dental insurance and critical illness cover * Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Please note a Basic DBS check will be undertaken for the successful candidate.