Inside Sales Representative

**Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. **We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use. **And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. **Our Values:** **Driven Waybuilders.** We pursue challenges that inspire us to build, create, and innovate. **Relentless Curiosity.** We seek to understand and improve our customers’ experience. **Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition. **Fearless Ownership.** We deliver what we promise and learn along the way. **What We Offer:** * Competitive Pay * Mandatory Benefits: SSS, PhilHealth, Pag-IBIG * 13th month pay * Paid Vacation and Sick Leave * Birthday Leave * HMO (available 2 months from start date) * SSS Maternity and Paternity Leave **Why Join Us?** Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful **Job Overview** Inside Sales Representative is responsible for effectively promoting business on pre-owned vehicles to customers through various channels. The role is crucial in the sales process, from initial customer contact to follow ups if needed. This position requires strong communication skills, a deep understanding of automotive products, strong sales experience, integrity and the ability to build and maintain customer relationships. These qualities contribute to the success of inside sales representatives in a dynamic and competitive sales environment. The specific requirements may vary based on the industry, business unit, and product or service being sold. **Responsibilities and Duties** * Customer Engagement: * Respond promptly to customer inquiries through phone calls, emails, and other communication channels. * Provide information about available used cars, including features, specifications, and pricing. * Schedule and conduct virtual or in-person vehicle demonstrations for potential buyers. * Sales Process: * Guide customers through the sales process, from initial contact to the final sale. * Conduct needs assessments to understand customer preferences and budget constraints. * Collaborate with other team members, including finance and inventory management, to ensure a smooth sales process. * Product Knowledge: * Stay updated on the features and specifications of the pre-owned vehicles in the inventory. * Educate customers on the benefits of purchasing used cars and address any concerns they may have. * Negotiation and Closing: * Negotiate terms and conditions with customers to secure the sale. * Close sales and complete necessary paperwork, ensuring all legal and compliance requirements are met. * Customer Relationship Management: * Build and maintain positive relationships with customers to encourage repeat business and referrals. * Follow up with customers post-sale to ensure satisfaction and address any concerns. **Qualifications** * Previous experience in automotive sales, particularly in the used car market, is preferred. * A college diploma or equivalent experience is required. Additional education or training in sales and marketing is a plus. * At least 5 years of Customer Service experience, with background in Sales * Strong communication and interpersonal skills. * Knowledge of automotive products, features, and industry trends. * Ability to work in a fast-paced sales environment. * Proven track record of meeting or exceeding sales targets. * Familiarity with Salesforce, Five9 and Zoom. **Sound like a match? Apply Now - We can't wait to hear from you!**