Inside Sales Specialist

**About Us** Johnson Controls is a global innovator in intelligent building solutions, including fire suppression, security, and HVAC systems. We work to enhance safety and efficiency for our clients in commercial, industrial, and critical infrastructure sectors. **The Opportunity** Join our Fire Suppression team in an **Inside Sales & Customer Support** role focused on pricing, quotes, and CRM-driven sales activity. You’ll support outside sales by raising quotes, following up on quotes, and creating/managing opportunities in the CRM, while delivering excellent service to customers and resellers. This role emphasizes non-technical customer interactions, strong attention to detail, and problem-solving to keep sales moving smoothly. **What You’ll Do** * Prepare pricing for quotes and respond to pricing inquiries from customers and resellers. * Follow up on quotes to advance opportunities and convert quotes to orders. * Assist outside sales teams by raising quotes in the CRM and creating new opportunities; maintain accurate opportunity records and stages. * Liaise with customers, resellers, and internal teams via phone and email to resolve questions and maintain timely communication. * Build and maintain strong customer relationships through professional, responsive service. * Manage general administrative tasks to keep projects, accounts, and CRM data organized and up to date. * Support business development activities as needed. * Provide non-technical product information and guidance to customers, focusing on service quality and problem resolution. **What We’re Looking For** * Experience in internal sales, customer service, or administration; CRM experience preferred. * Strong focus on pricing, quotes, follow-up, and creating opportunities in a CRM system. * Excellent communication and problem-solving skills; customer-centric mindset. * Detail-oriented, organized, and proactive with the ability to manage multiple tasks. * Ability to work both independently and as part of a collaborative team. * Interest in fire suppression or building safety is a bonus but not required; non-technical aptitude is valued. **What’s In It For You** * Competitive salary and quarterly bonus * Training and mentorship * Supportive, inclusive team environment * Career development opportunities with a global leader **Ready to join us?** If you’re organized, customer-focused, and eager to drive sales through effective pricing, quotes, and CRM-driven opportunities, we’d love to hear from you. Apply now and help Johnson Controls shape the future of fire safety. _We do not accept unsolicited resumes. Any resumes sent to JCI without the request from JCI’s Talent Acquisition team will not be recognised as an introduction._