Insight Manager

Job Title: Insight Manager Job Description **Insights Manager – Business Intelligence & Analytics (Financial Services)**   At Concentrix, we partner with leading organisations to deliver exceptional customer and operational outcomes. We are currently supporting a **globally recognised financial services client**, known for its focus on trust, precision, and customer excellence, and we’re seeking an experienced **Insights Manager** to lead data-driven transformation.   This is a high-impact leadership role, ideal for someone who can translate complex financial and operational data into strategic insight, influence senior stakeholders, and operate confidently within a **highly regulated environment**. **The Role**   As an **Insights Manager**, you will shape and deliver the analytics strategy for a financial services programme—driving performance, enhancing customer outcomes, and ensuring insight-led decision-making at every level. You’ll lead a team of analysts, elevate reporting and governance standards, and act as a trusted advisor to senior stakeholders, ensuring insights are robust, compliant, and commercially impactful.   **What You’ll Be Doing** **Strategic Insight & Financial Performance** * Define the analytics roadmap aligned to financial, regulatory, and customer experience objectives * Deliver actionable insights that support risk mitigation, revenue optimisation, and operational efficiency * Interpret complex datasets across customer, operational, and financial performance metrics **Leadership & Capability Building** * Lead, coach, and develop a high-performing team of Insight Analysts * Embed a culture of accountability, precision, and continuous improvement * Establish scalable frameworks and best practices aligned to regulated environments **Advanced Analytics & Governance** * Drive advanced analytics including forecasting, segmentation, and root cause analysis * Ensure **data integrity, audit readiness, and compliance with regulatory standards** * Leverage tools such as **Power BI, Tableau, SQL, Python or R** to deliver accurate and scalable insights **Reporting, Storytelling & Influence** * Oversee executive dashboards, performance scorecards, and governance reporting * Translate complex data into clear, compelling narratives for senior stakeholders * Support decision-making with insight that balances **commercial objectives and regulatory considerations** **Stakeholder & Client Partnership** * Act as a trusted advisor to senior client stakeholders within the financial services sector * Lead governance forums, business reviews, and performance discussions * Build strong relationships across operations, risk, and compliance teams **Performance Optimisation & Innovation** * Embed insight into forecasting, capacity planning, and performance management * Drive automation and innovation in reporting, including AI and scalable analytics solutions * Identify opportunities to improve efficiency while maintaining rigorous compliance standards **What We’re Looking For** * **5+ years’ experience** in Business Intelligence, Analytics, or Insights, including leadership responsibility * Proven experience delivering insights within **financial services, banking, insurance, or similarly regulated industries** * Strong technical capability in **Power BI, Tableau, SQL, and Python/R** * Deep understanding of **data governance, regulatory considerations, and audit requirements** * Demonstrated ability to influence senior stakeholders through data-driven storytelling * Strong commercial acumen with the ability to balance **risk, compliance, and performance** * Experience in **contact centres or customer operations** is advantageous * Knowledge of **Lean Six Sigma / structured methodologies** is beneficial   **Why Join Concentrix?** At Concentrix, we combine **global expertise with deep industry knowledge** to deliver outstanding results for our clients. * Work with a prestigious financial services organisation in a **high-trust environment** * Lead impactful analytics that drive real business and customer outcomes * Be part of a culture that values **precision, innovation, and continuous improvement** * Shape the future of insight within a fast-paced, client-focused partnership   **Ready to Apply?** If you’re passionate about delivering **insight with integrity** and want to lead analytics in a regulated, high-performance environment, we’d love to hear from you. Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town Language Requirements: Time Type: