Insurance Premium Payment Associate I

**City/State** Virginia Beach, VA **Work Shift** First (Days) **Overview:** **Insurance Premium Payment Associate** ======================================= Responds to record and process telephonic payment inquiries. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center. One year customer service experience, computer skills & strong verbal skills required. Collections experience preferred. Must be detailed oriented. Hybrid -Sentara Park, Virginia Beach, VA **Education** ============= * High School Diploma **Certification/Licensure** =========================== * No specific certification or licensure requirements **Experience** ============== * High School Diploma * One (1) year of related experience Healthcare Insurance, billing * One (1) year of strong Customer Service experience * Written and Verbal skills --to support customer service goals * Collections experience preferred but not required * Detail oriented **Benefits: Caring For Your Family and Your Career** **•** Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 •Pet Insurance  •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. **Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. **For positions that are available as remote work,** **Sentara Health employs associates in the following states:** Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.