Intern Administrative Support - Daily Banking Private Individuals

**Intern Administrative Support - Daily Banking Private Individuals** Back Office / Successions / Public Authorities – Daily Banking (Ghent, Brussels, Louvain-La-Neuve) 100 / 80 / 60 / 40 % Hiring Manager: Kristof Decat Recruiter: TBD One of your future colleagues: Wim Reynaerts **Your role & work environment** ING in Belgium is changing, and also our Client Services. At this department **Customer Loyalty Teams** work hard to exceed our customers' wishes every day. So it’s not just a customer service department. In order to be part of one of the CLT teams, you will bring not only the right knowledge and skills, but also the right personality. The **‘ING TOUCH’** is therefore our guideline.  In this culture **taking ultimate responsibility for customer demand, expertise in hospitality and customer service, and always going the extra mile for the customer because they are at the heart of every interaction.** Do you excel at **hospitality** and do you fight in order to give the customer a solution made possible by your **expertise** and **ownership**? Are you someone that wants to be part of our **together for progress**? A project where we redefine customer banking from a customer-centric environment is our end goal.  Are you an enthusiastic person who thinks in solutions and is only satisfied with the best results for our customers? **Your responsibilities in processing customer requests:** * You take the necessary actions to complete the tasks successfully: from thorough analysis to collecting approvals, calling the customer to collect additional information, ... all within the agreed **SLA** * You ensure the correct **E2E follow-up** of the files entrusted to you.  * Taking **Ownership** to provide answers to customers' questions and solutions to their problems (E2E). * Always exceeding our customers' expectations -WOW effect. * Putting **hospitality** and the customer first in every journey.    * Monitor compliance with legislation and applicable regulations/GDPR. * **Contact clients directly (phone)** to ensure E2E-results for the customer. **We look for** A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. As a Back Office Intern : * An empathic attitude with a sense of delivery, a customer-focused approach and an entrepreneurial spirit. * You are willing to learn everything necessary to perform your duties in a qualitative manner and meet our qualitative and quantitative standards. * You are autonomous and are able to complete a task on time and in quality. * You are a team player. * An ambassador for hospitality and customer centricity * Analytic person * You are fluent in English and have a good knowledge of Dutch or French * Good knowledge of Microsoft Office (Word, Excel, Outlook). * You are currently student. * You are looking for an internship of at least three months as part of your studies and available minimum 2 days/week.   **We offer you**   A clear purpose : * Personal growth & challenging work with nice opportunities to realize your ambitions. * An informal, dynamic environment with innovative colleagues supporting your endeavors.   **We redefine banking. What about you?** There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business.  We’re proud of that !