Intern Customer Service

We are seeking a dedicated Customer Service Intern to join our team, serving as the frontline voice for our diverse portfolio of brand partners. Working within a professional and dynamic environment, you will collaborate with a highly motivated team and gain incredible hands-on exposure to the fast-paced digital commerce landscape. What You'll Do • Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless and positive brand experience. • Provide reliable and professional customer support for specialized brand portfolios across official marketplace stores. • Handle special customer requests and accurately coordinate the allocation of free gifts and promotional samples, depending on specific campaign conditions. • Collaborate cross-functionally with the finance department on operational tasks. • Monitor and consistently maintain optimal store health metrics across all assigned platforms to ensure our strategies remain competitive and relevant. • Attend comprehensive product training sessions to master brand knowledge and effectively manage consumer inquiries. Who You Are • Currently pursuing a diploma or degree in a relevant course. • Possess strong verbal and written communication skills in both English and Malay, with the confidence to articulate information clearly. • Demonstrate practical proficiency in Microsoft Excel, particularly in navigating and updating pre-made tracking templates. • Exhibit a proactive mindset and a high willingness to learn, taking full advantage of the comprehensive on-the-job training provided. • Highly motivated to dive into the E-commerce ecosystem with a strong sense of accountability and readiness to handle real-world responsibilities. Nice To Have • Prior basic experience in retail, customer service, or familiarity with marketplace platforms. Why You’ll Love It • Advanced AI tools for all positions • Birthday leave • TGIF, monthly birthday and other fun engagement events • Work in a professional and dynamic environment • Exciting opportunity to explore digital trends