Intern UX Design & Communication

**What You’ll Work On**   1\. Experience & Engagement Design * Improve the end-to-end user experience of CoE services (SharePoint hub, onboarding journeys, materials). * Identify friction points and propose UX-driven improvements. * Create simple, intuitive flows that help users understand _what to do next_.   2\. Visual Design & Communication * Design clear and engaging visuals (infographics, slides, UX mockups). * Translate complex topics (governance, tools, processes) into simple, user-friendly content. * Ensure consistency in look & feel across all CoE materials.   3\. Content & Storytelling (SharePoint & Beyond) * Create and improve content on our Citizen Development SharePoint hub. * Turn technical topics into engaging, easy-to-read experiences. * Showcase success stories that inspire adoption.   4\. Video & Digital Media * Design and produce short, engaging videos (tutorials, demos, success stories). * Support scripting, storyboarding, and editing. * Help us communicate in formats users actually enjoy. **What We’re Looking For** * Student in UX/UI, Design, Communication, Digital Media or similar. * Strong skills in visual design tools (e.g., Figma). * Experience or interest in UX/UI design and user journeys. * Ability to simplify complex information into clear messages. * Basic experience with video creation/editing. * Creative mindset + attention to detail. * Strong communication skills and willingness to collaborate. **Nice to Have** * Interest in no-code tools (Power Apps, Power Automate). * Familiarity with SharePoint or internal platforms. * Experience designing for corporate or product environments. * Curiosity about user behavior, engagement, and adoption. **What You’ll Gain** * Real ownership: your ideas will directly improve how hundreds of users experience our platform. * Hands-on experience in UX, design, and digital product communication. * Exposure to enterprise-scale digital transformation. * Opportunity to shape a growing community of citizen developers **Rewards and benefits** This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you. You’ll also benefit from: * Internship allowance of 700 EUR based on 36 hours work week * Your own work laptop * Hybrid working to blend home working for focus and office working for collaboration and co-creation * Personal growth and challenging work with endless possibilities * An informal working environment with innovative colleagues **Please note that for this internship it is mandatory to be currently enrolled as a student at a Dutch University.** **Want to apply directly?** Please upload your CV and motivation letter by clicking the ‘Apply’ button.   **About our internships** Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.