Internal Account Manager

**Inspire health. Serve with compassion. Be the difference.** **Job Summary** This position is key to a maintain a successful partnership between Promise Health Plan and their key account(s). Handles day-to-day customer service issues and will help track issues and document them to resolution as well as identify opportunities for improvement in products and services. **Essential Functions** * All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference. * Responsible for day-to-day account management of large employer insured population(s).  * Develops and maintains relationships with clients, vendors and partners to ensure smooth administration. * Handles customer service requests promptly, including researching complex issues, tracking issues and documenting resolution. * Develops and analyzes reporting and provides to client’s HR team at requested cadence. * Supports external bid process when client requests to shop any lines of coverage. * Provides prospect and client feedback about potential new product development. * Completes special client requests or projects, as directed. * Recommends process improvements, procedural changes, or other actions. * Performs other duties as assigned. **Supervisory/Management Responsibilities** This is a non-management job that will report to a supervisor, manager, director or executive. **Minimum Requirements** * Education - Bachelor's degree. Healthcare Administration, Project Management, or Business preferred. * Experience - Five (5) years of account management in a health insurance company role. **In Lieu Of** In lieu of the education and experience requirements noted above, an equivalent combination of work/academic experience may be considered. **Required Certifications, Registrations, Licenses** Accident and Health Insurance License (Required within 90 days of start date) **Knowledge, Skills and Abilities** * Knowledge of office equipment * Computer skills (word processing, spreadsheets, database, data entry) * Communication skills * Leadership skills * Interpersonal / team skills * Mathematical skills * Knowledge of provider sponsored health plan, integrated delivery and financing systems, progressive value-based downside financial risk arrangements preferred **Work Shift** Day (United States of America) **Location** Independence Pointe **Facility** Value-Based Care and Network Services **Department** Marketing Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.