Investigator Lp

**Let's Write Africa's Story Together!** Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. **Job Description** To provide a quality investigations service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility. * **Investigators responsibilities:** * Handle all primary validations on the claim, including previous insurance checks, interviewing relevant parties, contact SAPS etc * Retrieve and listen to the claims, sales & client services conversation if any problem is picked up on the claim * Calls for transcriptions * Send prejudice requests *  Request and attach accident reports, settlement letters and copy of registration documents * Attach prejudice request and other relevant documentation * Make sure that vehicle is uplifted to an approved panel beater or Auction Nation * Ensure vehicle assessor is appointed * This signoff must be dealt with by the reporting Manager * **Standard validation comments / Not recorded on SOP or Iwyze documentation**. * Visiting scenes and investigating the circumstances; * Assessing a range of factual information including the claimant’s background; * Checking details with policy holders, witnesses and other professionals (e.g. police); * Writing reports and collating information; * Presenting evidence in a forum; * Protect the company from paying out invalid claims; * Arranging payments and any other required services (builders, plumbers, panel beaters etc) * Giving advice on claims; * Liaising with solicitors and negotiating a payment; * Deciding who is liable; * Keeping the customers’ policy information updated * Matric * Relevant Certificate - Insurance / Investigation na **Skills** Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions **Competencies** Business Insight Collaborates Decision Quality Drives Results Ensures Accountability Financial Acumen Instills Trust Manages Complexity **Education** NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent **Closing Date** 04 August 2026 , 23:59 _**The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.**_ _**The Old Mutual Story!**_