Iscala Support Consultant

iScala Support consultant1 Key Responsibilities Functional Responsibilities * Support and manage iScala Finance modules including: * General Ledger (GL) * Accounts Payable (AP) * Accounts Receivable (AR) * Fixed Assets * Cash & Bank Management * Financial Reporting * Gather and analyze business requirements from finance stakeholders. * Configure and support finance-related workflows and business processes. * Support month-end and year-end financial closing activities. * Work on issue resolution, process improvements, and system enhancements. Technical Responsibilities * Perform techno-functional analysis and troubleshooting. * Support interfaces, integrations, and data validations. * Work on: * SQL queries * Stored procedures * Data extraction and reporting * Batch jobs and reconciliation activities * Coordinate with technical teams for customizations and enhancements. * Support ERP data migration and validation activities. Required Skills Functional Skills * Strong understanding of finance and accounting processes * ERP finance process expertise * Financial reporting and reconciliation knowledge * Understanding of procurement-to-pay and order-to-cash cycles Technical Skills * iScala ERP support and customization * SQL and database knowledge * Reporting tools and data analysis * Integration support and troubleshooting * ERP data migration and validation Preferred Experience * Experience in managed services / AMS support environment * Experience working with global customers * Exposure to ERP integrations and automation initiatives * Understanding of ITIL/support processes Soft Skills * Strong communication and stakeholder management * Analytical and problem-solving mindset * Ability to work independently in global delivery environments * Ownership and proactive support attitude Roles & Expectations * Provide L2/L3 techno-functional support for iScala Finance operations. * Coordinate with business users for issue analysis and resolution. * Participate in enhancement, automation, and optimization initiatives. * Ensure timely resolution of incidents and service requests. * Support ongoing system stabilization and operational excellence initiatives. * Work in rotational shift on IST morning (6am to 3pm) and afternoon (3am to 12am).