IT Administrator - M365 Support Engineer

**The Key Skills Required.** * Application knowledge M365 standard apps The following apps are in focus for the standard application app * **M365 administrator** * **M365 Access Packages** * **M365 Office Macros & Add-Ins** * Planner &To Do * One Note * Whiteboard * Forms * Workday Teams App * Application knowledge MS Teams * Responsible for providing ITSM support to the business and customers. * Create and maintain documentation and operational procedures. * Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity. * Application knowledge One drive * Deployment of Infrastructure improvements on Client environments * Assist in maintaining and deploying other Client applications and environments * Leading initiatives for researching and deploying new applications * Coordinating various IT Staff and Operations * Assist in managing Support Services and related deliverables * Working with End-Users and Vendors to support applications and environments * Working with Client Stakeholders on strategy and vision Supporting Client initiatives remotely and on premise **Should possess very good knowledge in the areas of :** * In-depth knowledge of M365 related services and experience is a must. * Proof point experience is a plus. * Expert understanding of Microsoft Exchange Online. * Experience with Microsoft Teams. * Solid understanding of ITIL/ITSM best practices. * Experience with Email archiving/retention solutions a plus. * Ability to work independently and as part of a team. * Certifications in this field are a plus. * Strong analytical and problem-solving skills and detail oriented. * Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc. * Expert regarding the operation of Outlook & Exchange from a user’s perspective * Firm grasp of phishing techniques and e-mail based attack patterns * Ability to prioritize workload and consistently meet deadlines. * Strong organizational skills; attention to detail. Preferable (Nice to have) skill * Relevant professional certifications, such as MS 500, MS 700 **certifications.**