IT Asset Manager

**Essential Duties and Responsibilities:** **Lifecycle Asset Management** * Create/maintain authoritative records in CMDB/asset tools (ownership, location, status, config, warranty, costs). * Execute MACD: additions, migrations, swaps, RMAs, and decommissions; coordinate on‑site remote hands. * Validate demand, place orders (per client process), and track shipment → delivery → acceptance. * Manage spares/VMI programs; define min/max, reorder points, and placement strategy.  **Stakeholder & Vendor Coordination** * Act as the initial point of contact for vendor queries on shipments, access, and documentation. * Schedule remote‑hands, ERAD/ITAD pickups, and de‑installs; verify certificates of destruction/recycling where required. * Partner with SCM/Planning to onboard new SKUs/BOMs and maintain catalogs; collaborate with DC Ops/NetEng on capacity plans. * Run vendor QBRs and track SLAs/OLAs. **Data Integrity & Controls** * Reconcile portals, DCIM, and asset tools; investigate root causes for deltas; correct at source. * Perform cycle counts and audits; maintain evidence for SOX/ISO/client controls. * Build dashboards and weekly reports (stock levels, shrinkage, aging RMA, lead times, site health). **Process Improvement & Automation** * Document SOPs/runbooks; remove waste using Lean/5S; pilot barcoding/scan workflows and integrations (e.g., ITSM↔CMDB↔DCIM). * Drive standardization across regions; contribute to tooling requirements and UAT. **Key Deliverables & KPIs (by Grade)** Targets are representative; actual goals vary by client/site. Emphasis on trend, SLA adherence, quality, safety, and compliance. **Grade 1 — Associate** * **Data accuracy ≥ 98.5%** for assigned records (fields complete, correct, current). * Close **95%** of standard tasks within SLA (receipts, moves, updates, label/barcode). * Complete **weekly cycle counts** for assigned locations; variance **≤ 2.0%**. * Zero avoidable safety or chain‑of‑custody incidents. **Grade 2 — Specialist** * **Data accuracy ≥ 99.0%**; shrinkage **≤ 0.25%** for owned zone/site. * **RMA cycle time ≤ 15 business days** average from initiation to closure. * Maintain **spares stockout rate ≤ 2%** with documented min/max and replenishment triggers. * Deliver **1–2 process improvements/quarter** with measured cycle‑time or accuracy gains (≥ 5%). **Grade 3 — Senior** * **Data accuracy ≥ 99.3%**; audit results **no major findings**; corrective actions closed **≤ 30 days**. * Lead quarterly physical audit/cycle‑count program with overall variance **≤ 0.5%**. * Reduce provisioning/acceptance lead time by **≥ 10%** vs. baseline; CSAT from partners **≥ 4.6/5**. * Own a project milestone (e.g., regional decomm, SKU refresh, DC migration) **on time/on budget**. **Grade 4 — Lead/Manager** * **Data accuracy ≥ 99.7%** region‑wide; shrinkage **≤ 0.10%**; stockout **≤ 1%**. * Achieve **≥ 15%** YoY improvement in a key KPI (lead time, RMA aging, pick accuracy, or reconciliation delta). * Publish monthly operations review; maintain vendor SLA compliance **≥ 98%**; realization of **cost savings ≥ 5%** through optimization. * Implement standardized SOPs/tooling across sites; measure adoption **≥ 95%**. **Education and/or Work Experience Requirements:** **Minimum****: Bachelor’s degree in Supply Chain, Information Systems, Engineering, or comparable experience.** * **Grade 1****: 0–1 years in asset/logistics/DC operations; internship/co‑op acceptable.** * **Grade 2****: 1–3 years asset management or DC logistics; independent ownership of a site/zone.** * **Grade 3****: 3–5 years; audit/project experience; cross‑functional leadership; vendor coordination.** * **Grade 4****: 5+ years; regional ownership; vendor governance and KPI/financial accountability.** * **Preferred Certifications****: ITIL® Foundation, CompTIA Server+/Network+, Lean Six Sigma (Yellow/Green), CSCA/CSCP, DC/colocation safety.** **Knowledge, Skills & Abilities:** **Knowledge** * IT Asset Management (ITAM) and Configuration Management (CMDB) fundamentals; relationships among CIs for servers, network, storage, optics, and circuits. * Data center/colo practices (receiving, staging, racking, cabling basics, remote‑hands coordination) and DCIM concepts. * Supply chain/logistics basics (INCOTERMS, export docs, customs considerations), spares/VMI management, and RMA workflows. * Controls/compliance (SOX, ISO 27001/19770 concepts), data privacy, and NIST 800‑88‑aligned media handling per client policy. **Skills** * High‑precision data entry and reconciliation; proficiency with spreadsheets (lookups, pivots) and dashboarding. * Use of asset tools (e.g., ServiceNow/CMDB, Oomnitza, Asset Panda), DCIM/portal systems, and barcode scanners. * Vendor communications and coordination across time zones; ticket/queue management. * Root‑cause analysis and documentation of SOPs/runbooks. **Abilities** * Prioritize multiple workstreams; meet deadlines amid changing demands. * Communicate clearly with technical and non‑technical stakeholders; influence decisions with data. * Maintain meticulous chain of custody and safety/ESD practices. **Tools & Systems** * **ITSM/CMDB**: ServiceNow, Jira/Insight. * **DCIM/Portals**: Device42, NetBox, vendor portals, colo site portals. * **Logistics**: ERP (SAP/Oracle), carrier portals, RMA portals, Zebra/RFID scanners. * **Reporting**: Google Sheets/Excel (pivots/XLOOKUP), basic SQL/BI. **Career Path & Progression** * **Asset Management Track (Grade 1 → 4)** with increasing ownership of data quality, operations, audits, vendors, and strategy. * Lateral/next steps may include **Data Center Operations, Supply Chain/Planning, Network Deployment, Tooling/Automation (CMDB/DCIM), or People Leadership**. **Physical Requirements:** * On‑site presence aligned to shift and change windows; occasional after‑hours/weekends for migrations or audits. * Ability to lift/push/pull **up to 50 lb (23 kg)** safely; frequent standing/walking; occasional ladder/mezzanine work; operation of carts/pallet jacks as permitted. * Frequent wrist/hand motions for scanning/data entry; computer use throughout the shift. * Work across warehouse/DC and office environments; tolerate variable noise/temperature within safety limits; adhere to ESD controls. * Travel between local sites and occasional regional travel as needed. **Salary Range** $98,560.00 - $134,400.00 USD (Salary) * _Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit._ * _Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors._ **Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:** * Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only * Dental provided through UHC * Nationwide Vision provided by UHC * Flexible Spending Account for Health & Dependent Care * Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) * Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera * Corporate Wellness Program provided by Goomi Group * Employee Assistance Program * Wellness Days 401k Plan * Basic and Supplemental Life Insurance * Short Term & Long Term Disability * Critical Illness, Critical Hospital, and Voluntary Accident Insurance * Tuition Reimbursement (available 6 months after start date, capped) * Paid Time Off (accrued and prorated, maximum of 120 hours annually) * Paid Holidays * Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law