IT Business Support Liaison

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The Business Support Liaison (BSL) will provide ratio-specific support through the duration of the ramp from July 20th, through December 8th, or thereafter to provide proper Vendor-level support including, but not limited to, fulfilling ramp down activities. **Job title:** IT Business Support Liaison **Job Description:** **Mandatory Skills:** * IT service and support management. * Contact Center process and support knowledge. * High degree of customer service skills. * High degree of communication and project management skills. * Sense of urgency and ability to influence and negotiate. * Ability to quickly analyze issues and determine a root cause. * Ability to manage multiple issues and prioritize appropriately. **Preferred Skills:** * Preferred background in contact center operations. * Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools. **Roles & Responsibilities:** Responsibilities include, but are not limited to: * Act as the site-level systems and ID contact between Sagility and client. * Administer multi-factor authentication to the client network. * Provide troubleshooting assistance to Agents/Representatives. * Coordinate Agent/Representative ID tracking and issuance. * Other operations analyst support and reporting activities needed and requested by the Operations Manager. **Location:** Work@Home USAUnited States of America