IT Engineer - AI Agents

About Us 100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy. We're looking for a skilled IT Engineer to manage our multi-platform environment spanning Windows and macOS devices, ensuring seamless device setup, security compliance, and world-class end-user support. What You'll Do • Configure and deploy Windows laptops and desktops using Microsoft Intune and Autopilot for zero-touch deployment. • Set up and manage MacBooks using Apple Business Manager (ABM), Automated Device Enrollment (ADE), and Jamf Pro/Kandji. • Install, configure, and troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) across platforms. • Administer Azure Active Directory (Entra ID) for identity management, conditional access, and SSO configuration. • Configure device security settings, including BitLocker (Windows) and FileVault (macOS) encryption. • Manage Microsoft 365 licenses, group policies, and compliance policies across the organisation. • Provide Level 2 technical support for hardware and software issues on both Windows and Mac devices. • Troubleshoot connectivity issues, including VPN, Wi-Fi, and network configurations. • Write PowerShell scripts (Windows) and shell scripts (macOS) for automation and bulk operations. • Maintain accurate IT asset inventory and manage device lifecycle from procurement to disposal. • Document troubleshooting procedures and maintain knowledge base articles for the team. • Collaborate with IT, HR, and other teams to ensure smooth onboarding and offboarding experiences. Who Can Apply • Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.3+ years of experience in IT desktop support or systems administration. • Strong expertise in Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive).Proficiency with Azure Active Directory (Entra ID) and identity/access management. • Hands-on experience with Microsoft Intune and Windows Autopilot for device management. • Experience managing macOS devices using Jamf Pro, Kandji, Mosyle, or similar MDM solutions. • Knowledge of Apple Business Manager (ABM) and Automated Device Enrollment (ADE). • Proficiency in Windows 10/11 and macOS (Ventura, Sonoma) troubleshooting and administration. • Understanding of PowerShell and Bash/Zsh scripting for automation.Experience with ticketing systems such as ServiceNow, Jira, or Freshservice. • Strong problem-solving skills and ability to work on complex, ambiguous technical issues. • Excellent communication skills with a customer-focused mindset. Good to Have • Microsoft certifications: MS-102 (Microsoft 365 Administrator), MD-102 (Endpoint Administrator), or AZ-104 (Azure Administrator).Apple certifications: Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACIT).Jamf certifications: Jamf Certified Associate or Jamf Certified Admin. • Experience with SCCM/MECM for Windows software deployment. • Familiarity with Munki, AutoPkg, or Homebrew for Mac software management. • Experience with hybrid Azure AD environments and Mac-Azure AD integration. • Knowledge of security frameworks and compliance standards (ISO 27001, SOC 2).Experience supporting remote and hybrid workforces. • Understanding of Apple Silicon (M1/M2/M3/M4) architecture and compatibility considerations.A growth mindset and openness to learning new technologies. Why 100ms • Competitive salary and performance bonuses. • Comprehensive health, dental, and vision insurance. • Professional development and certification sponsorship (Microsoft & Apple).Flexible work arrangements with hybrid/remote options. • Modern tech stack and collaborative work environment. • Opportunity to grow as an individual contributor or team lead. Additional Information • At 100ms, we place a strong emphasis on in-office presence to promote collaboration and strengthen company culture. Under the current policy, employees are expected to work from the office at least three days a week—Tuesday, Wednesday, and Friday—as an essential part of their role. Website • https://www.100ms.ai/