IT Epic Customer Support Analyst

**Facility:** West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807 **Department:** 1709 IT Service Desk **Scheduled Weekly Hours:** 40 **Hours:** 9:00 AM - 5:30 PM **Work Shift:** Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: * Named one of Modern Healthcare’s Best Places to work five times. * Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by _Newsweek and Plant-A Insights Group_.  * Acknowledged by _Forbes_ as one of the Best Employers for New Grads. * _Healthcare Innovation's_ Top Companies to Work for in Healthcare (2025). **Benefits** * Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)   * For a comprehensive list of benefits, please click here: [Benefits | CoxHealth](https://www.coxhealth.com/employees/benefits/) **Job Description:** The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.◦ Education ▪ Preferred: Associates degree in Computer Science, Information Technology, a related field.  ◦ Experience ▪ Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field. ◦ Skills ▪ • Proficiency in a wider range of technologies, including networking, hardware, and more advanced software. • Ability to analyze and resolve complex technical issues, often involving multiple systems. • Builds and maintains positive relationships with end users by providing exceptional customer service. • Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation. ◦ Licensure/Certification/Registration ▪ N/A