IT Proximity Team Leader

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity. YOUR MISSION: Reporting to the IT Support Manager Italia and representing the Group IT department, FSS Proximity Team Leader for Retail and Corporate is a member of the Field Services and Support (FSS) team inside I&O. You will be responsible to deliver effective IT support on-site or remotely across FSS perimeter for Corporate  sites located in Milano metropolitan area and Retail network in Italy belonging to Richemont Group. Additionally you will assist in the continuous enhancement of the FSS organization at a regional level in alignment with Group IT and the business objectives of the organization and you will support business driven project initiatives such as new retail/manufacturing  opening / closing/ refurbishment, special events, local workplace evolution . The ultimate aim being to deliver a high quality, truly value added service to the business fully aligned with business requirements, actively engaging these users in the technology available to them. In this context, the Proximity Team Leader works closely with the Regional Peers, Group IT Support Teams  and the business stakeholders in a complex international environment. HOW WILL YOU MAKE AN IMPACT? **_People Management_** * Manages the team under his/her geographical perimeter * Recruit, coach, set objectives and appraise * Define and maintain an evolution plan for his team * Organize the shifts in order to ensure the required coverage * Maintain continuous relation with the Local HR department * Organize the shifts in order to ensure the required coverage​ **_Finance Management_** * _Participate to the budget elaboration as well as the quarterly review_ * _Prepare the inputs about the hardware / maintenance under his scope_ * _Propose any necessary changes/amendments to the budget_ **_Project Management_** * _Participate to the project / activities roadmap definition and execution_ * _Capture proactively the activities from the relevant entities / Group IT_ * _Book the relevant resources in order to participate to the delivery in alignment with the Project Manager assigned_ * _Follow and promote the Group IT project management methodology_ **_Service Management_** * _Monitor and report about the delivery and support of the Business services in scope for his/her area_ * _Detect and report proactively about any pattern or malfunction_ * _Produce/share the KPI and maintain acceptable evolution trends_ * _Promotes best practices and ensure "operational excellence" in agreement with Group IT and FSS standards_ * _Follow (or seek for evolution) and promote the Group IT standards_ HOW WILL YOU EXPERIENCE SUCCESS WITH US? **Technical skills**  * Intermediate knowledge of Windows OS, MacOS, Android and Mobile iOS * Strong knowledge of Microsoft O365 in particular MS Office and collaboration tools (Teams, Sharepoint, Onedrive) * Basic knowledge of Device MDM (Workspace1,Intune) * Basic knowledge of Active Directory and Identity and Management tools (Saviynt is a plus) * Basic knowledge of Networking (mainly Cisco) and voice solutions (mainly Teams PSTN) * Experience in Luxury Retail is a plus **Project Management** * You are organized and autonomous and have demonstrate solid communication and analytical skills, proactivity, and team spirit. * You are client oriented and open-minded * Project Management Certification (PMI, Prince) and Agile Methodology is a plus **Service Management  –** detailed knowledge required for: * Knowledge of Service Now or any other tool for incident, problem, change and asset management * Deep knowledge of ITIL processes especially incident, change, problem, asset management (ITIL Foundation certification is a plus) **Soft skills**  * People Management (small teams roughly 10 people) * Good communication both oral & written * Problem Solving * Active Listening **Languages** * **Italian – mother tongue** * **English – fluent (**C1-C2) * **French – nice to have** _CCNL Commercio_ _Salary Range 60K – 70K€_ _Annual bonus plan_ _8 EUR Meal vouchers for each working day_ _Welfare_  #Richemont #WeCraftTheFuture