IT Service Delivery Analyst I

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. **Customer** We focus on our customers’ success **Innovation** We create better solutions **Collaboration** We create success together **Inclusion** We always interact with others respectfully **Candor** We are open and honest with one another **Integrity** We do the right things and do things right **Accountabilities & Responsibilities:** * Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements. * Vendor account management * Procurement responsibilities * Cultivates internal networks to facilitate completion of tasks * Develops a basic understanding of supported functional areas * Estimates work and gathers requirements for a wide range of projects * Drives deliverables for assigned projects including but not limited to expansions and acquisitions * Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc. * Supports upgrades to technology and verifies compatibility of existing applications * Troubleshoots routine issues and resolves incidents in a timely manner * Communicates clearly and works with functional team members * Provides feedback on approaches and decisions * Develops and maintains a productive working relationship with project sponsors, customers, and key systems users * Performs other duties as required. **Education & Experience:** * **Minimum Education:** BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience. * **Minimum Experience:** 0-2 years’ experience. **Knowledge & Skills:** * **Special Skills:** * Demonstrated ability to work in and foster a team based environment * Ability to communicate and present effectively * Good organizational skills * Managing to a budget * **Other:** May travel up to 10% of the time **U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.**