IT Services Financial & Software Licencing Specialist

**Life tastes better with ice cream ** With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.   We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.  What truly sets us apart is how we work.  We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.  We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.   Looking for Your Dream Job? Join Our Ice Cream Team! Job Title: IT Services Financial & Software Licensing Analyst Location: Pune, India Reports to: Head of IT Service Management Employment Type: Full-time **Role Overview** We are seeking an experienced IT Services Financial and Software Licensing Analyst to own the end-to-end software license lifecycle (on-prem, SaaS, and cloud services) and to ensure cost transparency, compliance, and optimization across the IT run budget. Act as Product Owner for ServiceNow Licensing modules, defining processes, data standards, and automation that drive measurable savings and risk reduction. **Key Accountabilities:**   **Product Ownership (ServiceNow SAMPro/HAMPro)** * Own the SAM/HAM product vision and roadmap; maintain a prioritized backlog, acceptance criteria, and release plan across platform sprints. * Define and enforce processes, controls, and data standards for discovery, normalization, entitlement ingestion, reconciliation, ELP, optimization, reclamation, and deprovisioning across the IT run cost. * Partner with Platform, Security, and CMDB owners to ensure clean data flow (discovery → normalization → reconciliation → reporting). **Financial Management & Optimization** * Build and maintain Effective License Position (ELP) by publisher/product; quantify/commercialize compliance gaps, shelfware, and re-harvesting opportunities. * Drive forecasting, accruals, budgeting, and chargeback/showback models in partnership with Finance; align with FinOps practices for cloud/SaaS spend. * Prepare business cases for renewals, true-ups, and optimization initiatives; track realized savings across IT run budget. **Operations & Controls** * Run monthly and quarterly license reconciliation cycles and remediation campaigns. * Lead vendor/license audits end-to-end with Legal/Procurement; orchestrate defensible positions and audit responses. * Govern request/fulfilment flows (catalog items, approvals, RBAC policies) to ensure compliant provisioning. * Track agreed SLAs and associated service credits to ensure vendor accountability and performance across IT run budget. * Experience improving CMDB data quality and linking assets ↔ software ↔ entitlements. **AI & Automation** * Leverage ServiceNow Flow Designer/Integration Hub, APIs, and scripting (e.g., PowerShell/Python) to automate entitlement checks, reclaims, and notifications. * Use Now Assist/GenAI responsibly for insights (e.g., summarizing renewal risk, anomaly detection) and for self-service experiences where appropriate. **Reporting & Stakeholder Communication** * Design executive dashboards across the IT spend (e.g., compliance %, savings realized, reclamation rate, ELP variance, spend vs. budget), and deliver clear, concise presentations to senior leadership. * Publish monthly service reviews with trend analysis and recommended actions for improving the IT financial health. **Risk, Compliance & Standards** * Embed controls aligned to ISO/IEC 19770 (SAM), ITIL® 4 (IT Asset Mgmt/Service Mgmt practices), ISO/IEC 27001 (asset & access controls), and relevant SOC 2 expectations for software asset governance **Collaboration** * Partner with Finance, IT Strategy & Portfolio Management & Vendor Management to track, manage and forecast the IT Services run budget, ensuring cost control, transparency, and alignment with agreed service and commercial commitments and prevent audit exposure. **Required Qualifications** * 10–12 years of hands-on software license management across major vendors (e.g., Microsoft 365, Adobe, ServiceNow, Salesforce; understanding of Oracle/SAP models is a plus). * Proven Product Owner for ServiceNow SAMPro/HAMPro with demonstrable delivery of process design, data governance, and platform enhancements. * Deep knowledge of ELP, reconciliation, true-ups, SaaS/user-based licensing, device-based licensing, and audit defence. * Strong reporting & presentation skills (Power BI/Excel/Slides); executive storytelling with metrics and outcomes. * Excellent stakeholder management across Finance, Procurement, Security, Engineering, and external partners; strong written and verbal communication. * Good to Have: AI & automation exposure: experience applying platform AI (e.g., Now Assist) and workflow automation (Flow Designer/IntegrationHub/APIs); ability to guide engineers on scripts (PowerShell/Python) and integrations. **Preferred Qualifications / Certifications** * ServiceNow: CSA, CIS–SAM, CIS–HAM. * ITIL® 4 Foundation (or higher). * FinOps Certified Practitioner (for cloud/SaaS cost governance). * IAITAM certifications preferred (e.g., CSAM, CHAMP). * Familiarity with ISO/IEC 19770 SAM family; awareness of control expectations in ISO/IEC 27001 and SOC 2 for software inventory and entitlement governance ADDITIONAL INFORMATION _TMICC embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity_.  _For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands._ _Please be aware if you are applying for this role from outside the Netherlands, if successful, your internal application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer._ _You will be eligible for relocation support in the form of flights (to NL), immigration and tax support (in the year of move) and a lump sum in cash to be paid out during the first salary payment in the Netherlands. No further relocation support will be provided in a self-initiated CLOC._  **ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?** To apply, you must do so online. Please do not forget to upload your CV, latest EoY and a motivation letter.  If you have been informed that you are at risk of redundancy, please make sure to tick this box during your application. Please also attach your letter of redundancy to the application. Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application. By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to apply for other positions. **Disclaimer**  _Equal Opportunity Employer: TMICC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability._  We take pleasure seriously. Join the Ice Cream team now! #TMICC **Why join us? ** This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!  You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward. \- Roles with real accountability and visible impact \- Free to move fast, experiment and challenge how things are done \- Continuous learning and development as the business grows \- Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business. **Ready to build the future of Ice Cream?** If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know. **Additional information** The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.