IT Support Specialist 2

****What this Job Entails:**** The IT Support Analysts will help in resolving a variety of technical problems. As a member of our IT team you will be responsible for keeping our client's employees productive and secure by providing world class technology support. ****Scope:****  * Works on assignments that are moderately difficult, requiring judgment in resolving issues * Requires some instruction on new assignments and infrequent checks on daily work ****Your Roles and Responsibilities:**** * Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a primarily Apple environment.  * Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email. * Provide in-person IT support at our client's New York City location.  * Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices. * Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations.  * Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.  * Onboard and train new employees on IT applications and security practices. * Set up, track, and manage all assigned issues in Jira Service Desk.  * Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others. * Manage and troubleshoot the VOIP telephone system.  * Maintain a well-organized inventory and storage system for all IT hardware and software assets. * Ensure all client machines meet security protocol standards.  * Respond to and resolve user-reported issues in a timely and efficient manner. * Troubleshoot and resolve basic networking and connectivity issues.  * Escalate complex technical problems to higher-level support teams as necessary.  * Contribute to the creation and maintenance of IT documentation and knowledge base articles. * Stay up-to-date with the latest technology trends and best practices to provide excellent service. ****Required Qualifications/Skills:**** * Associate's degree (A.A) or equivalent from two-year college or technical school and 3 to 5 years’ related experience and/or training; or equivalent combination of education and experience  * G-suite Administration experience  * Simple MDM Experience  * Experience supporting Slack * Experience supporting and using Okta in an enterprise environment * Experience supporting Zoom + Zoom/conference rooms * Atlassian (JIRA/Confluence) experience  * Experience with documentation of repeatable processes * Familiarity with desktop and server operating systems * Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills * Ability to conduct research into a wide range of computing issues as required * Ability to present ideas in a user-friendly manner * Analytical and problem solving abilities * Exceptional customer service orientation ****Preferred Qualifications:****  * Salesforce administration experience * Knowledge of various operating systems and databases  * Knowledge of various programming languages ****Physical Demand & Work Environment:**** * Must have the ability to perform office-related tasks which may include prolonged sitting or standing * Must have the ability to move from place to place within an office environment * Must be able to use a computer * Must have the ability to communicate effectively  * Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers **Salary Range** $19.22 - $30.35 USD (Hourly) * _Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit._ * _Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors._ **Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:** * Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only * Dental provided through UHC * Nationwide Vision provided by UHC * Flexible Spending Account for Health & Dependent Care * Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) * Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera * Corporate Wellness Program provided by Goomi Group * Employee Assistance Program * Wellness Days 401k Plan * Basic and Supplemental Life Insurance * Short Term & Long Term Disability * Critical Illness, Critical Hospital, and Voluntary Accident Insurance * Tuition Reimbursement (available 6 months after start date, capped) * Paid Time Off (accrued and prorated, maximum of 120 hours annually) * Paid Holidays * Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law