IT Support Specialist

**Job Summary:**   We’re looking for a curious, service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment. **WHAT YOU’LL DO** **End-User Support** * Respond to help desk tickets and walk-up requests from office employees * Troubleshoot hardware and software issues across Windows and macOS devices * Escalate complex issues to senior team members and follow through to resolution * Keep users and management informed on ticket status **Hardware & Equipment** * Image, configure, and deploy laptops and workstations for new hires * Perform basic hardware repairs (RAM, hard drives, peripherals) * Unbox, inventory, and asset-tag incoming equipment * Set up displays, AV equipment, and standing desks **Device & Account Management** * Onboard devices using Windows Autopilot and Microsoft Intune * Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership) * Support basic Exchange/M365 tasks like shared mailboxes and distribution lists **Documentation** * Keep knowledge base articles and SOPs accurate and up to date * Document recurring issues and contribute to process improvements **WHAT WE’RE LOOKING FOR** * 1–2 years of experience in IT support, help desk, or a related role (internships and coursework count!) * Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint) * Basic understanding of Active Directory, Azure / Entra ID and user account management * Comfortable setting up and troubleshooting hardware * Strong communication skills and a customer-first attitude * Organized, reliable, and able to juggle multiple requests * Ability to lift up to 50 lbs **Nice to Have** * CompTIA A+ or working toward it * Exposure to Intune, Autopilot, or Jamf * Any scripting or command-line experience (PowerShell, Terminal) **Education** * Degree or diploma in IT, Computer Science, or a related field — OR equivalent hands-on experience or certifications **WHAT WE OFFER** * Competitive medical, dental, vision, and life insurance * 401(k) with company match * Work from anywhere 3 weeks per year * Maternity and paternity leave * PTO + Volunteer Time Off