IT Support Team Lead

#### **Your impact:** You will be the strategic bridge who translates business needs into reliable IT solutions.  Together with a skilled team of 3 IT Engineers, you will plan and set the future tracks of our IT infrastructure and collaborate with our DevOps team to ensure a secure, reliable, and scalable IT environment. In this role, you will support the people behind Channable; your mission is to maintain our internal workspace and assist our employees; it does not involve supporting our clients. #### **What you bring to the team:** * You’re fluent in the English language as well as "business" to "tech" and can translate vice versa * You have at least 5+ years of experience within the area of IT and at least 2+ years of experience in a supervisory role * You have deep knowledge of Windows and MacOS environments, including troubleshooting hardware and software issues * Solid coordination, communication, and crisis management skills * Good understanding of common Security & Compliance practices #### **What you will do:** * Plan, delegate, and prioritize our general IT workload * Mentor and coach team members, providing performance feedback and identifying opportunities for professional development and skill building * Dive into technical challenges alongside the team * Keep a good overview of our automations and make sure information is well documented * Support & plan the rollout of new tools, devices, and processes, ensuring smooth adoption by our end-users * Liaise on issues with large(r) impact with team members, departments, and stakeholders * Planning and reviewing OKRs * Manage relationships with external IT vendors and service providers, ensuring contracts meet organizational needs and cost objectives #### **Who are you?** * You are a people-oriented individual who helps others with an open and approachable attitude * You enjoy working with modern technologies and are not afraid of learning some new tricks * You are pragmatic and empathic towards your team members and other stakeholders * You have a proactive mindset, looking for recurring issues and opportunities to improve the user experience * You bring some experience with Project- and Service management * You are not afraid of tackling larger projects and know how to break them down into smaller, achievable milestones * You have experience with structuring/restructuring teams to improve efficiency and ensure the right talent is in the right "gear" for the best output. * You have an eye for improving workflows and processes to eliminate _friction_ and _waste_. Bonus points for: * Experience with any of the listed applications: * Github * Hubspot * 1Password * JumpCloud * Google Cloud / Workspace * Torii * Linux, iOS, Android * Scripting languages (PowerShell / Bash) * Any relevant certifications or proven track records The logistics: * Commitment: Minimum 32 to 40 hours per week. * Location: Hybrid workspace (minimum 2 days a week in our Utrecht office). * Right to work: Valid work permit for the Netherlands or EU citizenship required. **Important note**: We understand that studies show women may only apply for roles when they feel they meet 100% of the requirements; therefore, we strongly encourage you to apply even if you don't check every box, as we are looking for passionate individuals with potential and a willingness to grow.